HP M5025 Service Manual - Page 439
Jam inside upper left door, If, after performing the previous steps
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Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action standard output bin indicates a flapper malfunction. ● If SL2100 (flapper solenoid) is not working, replace the stapler/ stacker feed assembly. ● If the flapper is broken, replace the delivery assembly. ● If the SL2100 and the flapper are both working correctly, then the problem is in the stapler/stacker control board. Replace the board. 5. Open the lower left door. If media is jammed in this area, remove the stapler/ stacker feed assembly without clearing the jam. After removing the assembly, observe the location of the leading edge of the media and then perform the following tasks: ● If the leading edge reached the entrance rollers of the feed assembly but stopped and jammed there, check operation of the drive gears and belts at the rear of the stapler/stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. ● If the gears or belts are not working, replace the stapler/ stacker feed assembly. ● If all rollers turn correctly, replace the alignment assembly. ● If the leading edge stopped at or stopped just past SR2100 (inlet media sensor), replace the stapler/ stacker feed assembly. 6. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.12.11 Jam inside upper left door Stapler jam. 1. Initial jam at entry. At power-on, media was detected at SR2100 (inlet media sensor). 2. SR2100 is located in the stapler/stacker feed assembly. SR2100 senses media entering the stapler/stacker. 3. Open the upper left door and remove any media. Open the lower left door and remove any media. Check connection J2104 on the stapler/ stacker control board. ENWW Control-panel messages 409