HP M5025 Service Manual - Page 441

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 3. Check the connection J2109 on the stapler/stacker control board. 4. Open the upper left door and observe the location of media in the paper path. ● If the media stopped at the set of rollers located near the bottom of the left side door, replace the stapler/stacker feed assembly. ● If the media stopped past the green guide, replace the stapler/stacker alighment unit. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.12.42 Jam in stacker bin area Stapler jam. 1. Initial jam at exit. At power-on, media was detected at SR2103 (delivery sensor). 2. SR2103 is located in the stapler/stacker at the exit rollers. SR2103 is the exit sensor for the stapler/stacker and senses media as the media exits the stapler/stacker into the stacker output bin. Remove any media at the exit rollers of the stapler/stacker. Open the upper left door and perform the following tasks: ● Remove any media from the paper path. ● Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. ● Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. ● Check the operation of SR2103 (delivery sensor) and the sensor flag. If the sensor or the sensor flag is not working, replace the stapler/ stacker alignment assembly. 3. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board. NOTE See also, General paperpath and jam troubleshooting on page 449. ENWW Control-panel messages 411