HP M5025 Service Manual - Page 480
Jams in Tray 1, or Tray 3, Table 6-10
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● Defective paper-tray switches can cause jams by communicating the wrong paper size to the formatter. ● When cleaning the device and clearing jams, check that the paper path is clear. Scraps of media in the paper path can cause intermittent jams. Also, remove the fuser and carefully check it for debris from jams. Jams in Tray 1 Table 6-10 Causes for jams in Tray 1 Cause Solution The pickup roller is dirty, worn, or Clean the pickup roller. If it is still dirty after cleaning, or if it is worn or damaged, replace the damaged pickup roller. See User-replaceable parts on page 182. NOTE Always replace the pickup roller and the separation pad at the same time. This roller is part of the engine maintenance kit. The separation pad is defective Clean the separation pad. If it is still dirty after cleaning, or if it is worn or damaged, replace the separation pad. See User-replaceable parts on page 182. NOTE Always replace the pickup roller and the separation pad at the same time. This pad is part of the engine maintenance kit. NOTE These parts are included in the engine maintenance kit which should be installed by the user when two-hundred thousand (200K) pages have passed through the MFP. If you are experiencing poor MFP performace, check to see if an engine maintenance kit was installed at the correct interval. Jams in Tray 2, or Tray 3 Table 6-11 Causes for jams in Tray 2, or Tray 3 Cause Solution The pickup roller is dirty, worn, or Clean the pickup roller. If it is still dirty after cleaning, or if it is worn or damaged, replace the damaged pickup roller. See User-replaceable parts on page 182. NOTE Always replace the pickup roller and the separation roller at the same time. This roller is part of the engine maintenance kit. The separation roller is worn or Clean the separation roller. If it is still dirty after cleaning, or if it is worn or damaged, replace damaged the separation roller. See User-replaceable parts on page 182. NOTE Always replace the pickup roller and the separation roller at the same time. This roller is part of the engine maintenance kit. 450 Chapter 6 Troubleshooting ENWW