HP M5025 Service Manual - Page 506

● The media is excessively rough. Use a smoother, xerographic media. ● The driver setting is incorrect. ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Print-quality problems associated with the environment If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Operating environment on page 826. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Clear jams on page 459. ● If the device recently jammed, print two to three pages to clean the device. ● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page. See Clean the device on page 98. Image defect examples Use the examples in the image-defect table that follows to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to resolve the problem. These examples identify the most common print-quality problems. NOTE The illustrations in this section are for reference only. Your sample pages might look different than the ones shown here. Table 6-22 Image defect examples See Light print (partial page) on page 478 See Light print (entire page) on page 479 See Specks on page 480 See Dropouts on page 481 See Dropouts on page 481 Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Lines on page 483 See Gray background See Toner smear on page 483 on page 485 See Dropouts on page 481 See Loose toner on page 485 476 Chapter 6 Troubleshooting ENWW