HP M5025 Service Manual - Page 423
Step 3: Does the device copy?, Step 4: Does the job print as expected?, Troubleshooting flowchart
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A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the control-panel display. ● Check that all trays are correctly ● Check that the sealing tape does ● See the control panel message loaded, adjusted, and installed in not remain on the print cartridge. section in this chapter. the device. (See the Getting Started Guide or ● Using the computer, check the print the instructions that came with the print cartridge.) queue or print spooler to see if the device has been paused. If there ● The print cartridge might be empty. are problems with the current print Install a new print cartridge. job, or if the device is paused, a configuration page will not print. ● See Solve print-quality problems (Press Stop and try step 2 in the on page 475. troubleshooting flowchart again.) Step 3: Does the device copy? YES Go to step 4. NO Poor print quality from the ADF. Media does not move smoothly through Poor copy quality from the flatbed. the ADF path. ● If the print quality from the internal ● Make sure that the media meets ● If the print quality from the internal tests and the copy from the flatbed HP specifications (if not, copy from the tests and the copy from the ADF were were acceptable, clean the ADF and flatbed). acceptable, clean the flatbed glass. the ADF glass on the flatbed. ● If the ADF is damaged, repair or ● Clean the ADF pickup and feed rollers and separation pad. replace the ADF. See ADF assembly on page 204. ● If the problem persists, replace the ADF pickup and feed rollers. See ADF separation pad and pickup and feed roller assemblies (removal and replacement) on page 184. ● If the problem persists, replace the ADF. See ADF assembly on page 204. Step 4: Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a Printing stops in the middle Print speed is slower than A device control panel portion of the page prints. of the job. expected. setting is not taking effect. ENWW Troubleshooting flowchart 393