HP M5025 Service Manual - Page 443

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action NOTE See also, General paperpath and jam troubleshooting on page 449. 13.1C.00 Paper wrapped around fuser Fuser wrap jam. 1. SR6 (fuser-exit sensor) did not detect media within the specified time after it initially detected media. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the output path on page 463). 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Reinstall the fuser and process a cleaning page. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace the fuser if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.20.00 Jam in door Residual jam. One of the sensors in the device detects the presence of media. The device attempts to clear the paper path before showing the message on the control-panel display. Visually inspect all paper path sensors, particularly the sensors near the door indicated in the error message, for residual media or malfunctioning sensor flags. Remove any media, check the flags for correct operation, and then check the connections from the sensors to the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.21.00 Door open jam One of the doors was opened during printing, 1. causing a jam. Pages in the paper path could not be cleared. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams on page 459). 2. Make sure that all doors on the device are closed correctly. 3. Check all door switches and mechanical activators for correct functionality. 4. Check all connectors to the dc controller. ENWW Control-panel messages 413