HP M5025 Service Manual - Page 434

Table 6-2 Control-panel messages (continued) Control panel message Description 13.09.00 The page did not reach the face-downoutput-bin rollers*. 13.09.00 Jam inside left door 13.09.00 Jam inside lower left door Unexpected size in duplexer. Recommended action 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the output path on page 463). 1. Check for paper or other obstructions to the paper path between SR7 (delivery sensor) and SR1 (bin-full sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the optional duplexer on page 464). 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and 404 Chapter 6 Troubleshooting ENWW