HP M5025 Service Manual - Page 428

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 11.XX - Internal clock error To continue touch OK The device real time clock has experienced an error. ● XX = 01 battery failed ● XX = 02 real time clock failed Turn the MFP off, and then on. If the error persists, you might need to replace the formatter. See Formatter cover and cage on page 199. 13.01.00 Jam in Tray 1 Input delay between Tray 1 and SR5 (top/ registration sensor). Picked from Tray 1. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the Tray 1 input area on page 468). Picked from Tray 1 but did not read SR5. 1. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 2. Check Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.01.00 Jam inside lower right door 13.01.00 Jam inside middle right door Input delay between SR14 (pre-feed sensor) and SR5 (top/registration sensor). Picked from Tray 3. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the Tray 2 and Tray 3 input area on page 468). Leading edge passed SR14, but did not reach 1. SR5. This message can also indicate a no-pick in Tray 3. 2. Check for paper or other obstructions in Tray 3 and the paper path between Tray 3 and the registration area. Check the Tray 3 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) and flags for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 398 Chapter 6 Troubleshooting ENWW