HP M5025 Service Manual - Page 550

Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have Call the recipient to make sure that the fax machine is turned an error condition, such as being out of paper. on and ready to receive faxes. A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a Pending designation. Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The telephone cord might not be connected properly, or the Check the installation. Make sure you are using the telephone telephone cord is not working. cord that came with the device. The telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. A voice-messaging service might be interfering with the ability Do one of the following: to answer calls. ● Discontinue the messaging service. ● Get a telephone line dedicated to fax calls. ● Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting. Faxes are transmitting or being received very slowly. Cause Solution You might be sending or receiving a very complex fax, such as Complex faxes take longer to be sent or received. one with many graphics. The receiving fax machine might have a slow modem speed. The device fax only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings. A poor telephone-line connection is forcing the device fax and Cancel and resend the fax. Have the telephone company the sending or receiving fax machine to slow down the check the telephone line. transmission to adjust for errors. 520 Chapter 6 Troubleshooting ENWW