HP M5025 Service Manual - Page 450

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 1. Turn the power off, and then on. 2. Check wire harness connectors. 3. Try sending the print job from a different computer. 30.1.1 Flatbed cover open 1. If the cover is open, close the cover. The scanner flatbed cover is open. 2. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechancical functionality. 3. Check connector 9 on the scanner control board. 4. Replace the lid sensor assembly or replace the scanner. 30.1.15 Scanner initialization failed. Scanner control- 1. Turn the device off and then turn the board failure. device on. 2. Check the connections between the scanner control board and the formatter. 3. If the message persists, replace the scanner control board. 30.1.17 The scanner carriage is locked*. 1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the SCB (connector 10). 5. Replace the SCB. If the message persists, replace the scanner. 30.1.18 An error occurred on the scanner control 1. board PCA. The ASIC on the scanner control board has failed. 2. Turn the device off and then turn the device on. Check with HP support to find out if a remote firmware update (RFU) should correct the problem. If so, perform the RFU. 3. If the message persists, replace the scanner control board. 30.1.19 An error occurred at the scanner lamp. 1. Check the connections between the optical assembly and the scanner control board (connector 3). 2. If the message persists, replace the optical unit or replace the scanner. 420 Chapter 6 Troubleshooting ENWW