HP M5025 Service Manual - Page 430

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action NOTE See also, General paperpath and jam troubleshooting on page 449. 13.01.00 Jam inside upper right door Multi-pick jam in the area of Tray 1 and the print cartridge. NOTE This message can also indicate a mispick. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the Tray 2 and Tray 3 input area on page 468). 1. Make sure that media is loaded correctly into Tray 1 and that the size guides are set correctly. 2. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and the flag for correct mechanical functionality. Repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.02.00 Jam inside upper right door Stay jam at SR5 (top/registration sensor). SR5 continues to detect media, after the media is originally detected, longer than specified. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the Tray 2 and Tray 3 input area on page 468). 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 on the dc controller. 4. Replace the HVPS. 5. Replace the dc controller. 400 Chapter 6 Troubleshooting ENWW