HP M5025 Service Manual - Page 483

Table 6-14 ADF jams (continued) Jams in the ADF. Cause Solution NOTE Always replace the rollers and separation pad together. These components are part of the ADF maintenance kit. Table 6-15 Tray 1 jams Jams in the Tray 1 area. Cause The Tray 1 pickup roller is not picking up the media. The Tray 1 pickup roller or separation pad is dirty, worn, or damaged. Solution Remove the top sheet of media. If the media is heavier than 199 g/m2 (53 lb), it might not be picked from the tray. Clean the roller and pad. If the roller or pad are worn or damaged, replace the roller and pad assembly. See Userreplaceable parts on page 182. NOTE Always replace the roller and separation pad together. These components are part of the engine maintenance kit. The main motor has failed. The DC controller PCA has failed. Replace the main motor. See Main motor on page 363. Replace the DC controller PCA. See DC controller PCA on page 357. Table 6-16 Tray 2 and Tray 3 jams Jams in the Tray 2 and Tray 3 area. Cause The Tray 2 pickup roller is not picking up the media. The tray cassette is not installed correctly or is damaged. The tray pickup roller or separation pad is dirty, worn, or damaged. The base unit lifter drive assembly has failed. The main motor has failed. The DC controller PCA has failed. Solution Remove the top sheet of media. If the media is heavier than 120 g/m2 (32 lb), it might not be picked from the tray. Remove the tray and then reinstall it. Replace the cassette if necessary. Clean the roller and pad. If the roller or pad are worn or damaged, replace the roller and the pad. See Userreplaceable parts on page 182. NOTE Always replace the pickup roller and separation pad at the same time. Replace the base unit lifter drive assembly. See Lifter drive assembly on page 354. Replace the main motor. See Main motor on page 363. Replace the DC controller PCA. See DC controller PCA on page 357. ENWW Common causes of repeating jams 453