HP M5025 Service Manual - Page 452

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 30.1.3 Document feeder pick error 1. The ADF could not pick up the document. NOTE Appears as 30.01.03 on the event log. 2. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the automatic document feeder (ADF) on page 459). If the ADF continues to jam, make sure that the document meets media specifications for the ADF. 3. Open the ADF cover and inspect the paper path for damage or obstructions. 4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary. 30.1.34 Cable error or loss of communication with the 1. Turn the device off and then turn the formatter. device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated. 3. Make sure that the hard disk drive on the formatter is connected correctly and that the hard disk is functioning correctly. 4. If the message persists, replace the scanner control board or replace the formatter. 30.1.36 Scanner firmware upgrade failed. The device will automatically try to upgrade the firmware again the next time the device is turned on. Turn the MFP power off, and then on. Resend the RFU. 30.1.7 Communication error. 1. Turn the device off and then turn the device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated. 30.1.8 Scanner optical unit position error. 1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the scanner control board (connector 10). 5. If the message persists, replace the scanner. 422 Chapter 6 Troubleshooting ENWW