HP M5025 Service Manual - Page 549

Solve fax problems The following documents contain information about Fax operation and troubleshooting. Go to www.hp.com/go/mfpfaxaccessory.com to download these documents. ● Fax User Guide ● Send Fax Driver User Guide ● Supplemental Fax Information ● Fax Support Guide (available through the Channel Support Network [CSN]) Solve sending problems Faxes quit during sending. Cause The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working. Solution Send the fax to another fax machine. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. The device fax is receiving faxes but is not sending them. Cause Solution If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect. Disable the detect dial tone setting. See the fax guide for information about changing the setting. There might be a poor telephone connection. The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working. Resend the fax later. Send the fax to another fax machine. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. Outgoing fax calls keep dialing. Cause Solution The fax automatically redials a fax number if either the Redial Disable the Redial on Busy and Redial on No Answer features. on Busy feature or the Redial on No Answer feature is enabled. See the fax guide for information about changing the settings. ENWW Solve fax problems 519