HP M5025 Service Manual - Page 427
Control-panel messages, replacing a sensor, see the sensor tests in the control-panel
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Control-panel messages NOTE For error messages or recommended actions in this section that describe checking or replacing a sensor, see the sensor tests in the control-panel Troubleshooting menu. See Use the Administration menu on page 36. Table 6-2 Control-panel messages Control panel message Bad optional tray connection Standard output bin full 10.32.00 - Unauthorized Supply 10.XX.YY Supply memory error Description Recommended action The print engine is no longer connected to the HCI. Check the connector(s) (J1601A) on the HCI controller PCA(s). Also, check the floating connector between the engine (base unit) and the HCI. The output bin is full. 1. Empty the bin to continue printing. 2. Make sure that the output bin sensor and sensor flag (SR2) are not damaged and are functioning correctly. 3. Make sure that the connector J310 on the dc controller is firmly seated. A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK. The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge. ● XX = 00 e-label read/write error ● XX = 10 e-label missing error ● YY = 00 black cartridge Remove and then reinstall the print cartridge, or install a new HP print cartridge. If the problem persists, perform the following check. 1. Note the position of the e-label on the print cartridge in the cartridge cavity. Remove the print cartridge. 2. Make sure that the reader element moves freely and the contact drops into place as the door is closed. 3. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. 4. To continue printing, touch OK. ENWW Control-panel messages 397