HP M5025 Service Manual - Page 424
Step 5: Does the printer select media from the correct trays?, There are print-quality problems.
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● Check that you are using ● You might have the correct printer driver. pressed Stop. ● Simplify the print job. ● The data file sent to the ● Check that the power to printer might be corrupt. the device is steady, and To test, try printing it on that it meets device another device (if specifications. possible), or try a different file or a different program. ● Check settings in the printer driver or program. (The printer driver and program settings override device controlpanel settings.) ● Check the interface cable connections. Test the cable by trying it on another computer (if possible). ● Replace the interface cable with a high-quality cable. The print job is not formatted correctly. Paper is not fed correctly or There are print-quality problems. is damaged. ● Check that you are using ● Make sure that the paper ● Use the control panel to adjust the print resolution. the correct printer driver. ● Check the program settings. (See the is loaded correctly and that the guides are not ● Use the control panel to check that REt is on. too tight or too loose against the stack. ● See the control panel message section in this chapter. program online Help.) ● Try a different font. ● If pages are wrinkled or curled, or if the image is ● Downloaded resources might have been lost. You might need to download them again. skewed on the page, see Solving imagequality problems on page 475. Step 5: Does the printer select media from the correct trays? YES For other problems, check the Contents, the Index, or the printer driver online Help. NO The device pulls paper from the wrong An optional tray is not working tray. correctly. A message other than READY appears on the printer control panel display. ● Make sure that you have selected ● Print a configuration page to verify ● See the control panel message the correct tray. that the tray is installed correctly section in this chapter. and is functional. ● Make sure that trays are correctly configured for paper size and type. ● Make sure that the media is Print a configuration page to see correctly loaded in the tray. current tray settings. ● Make sure that the tray selection ● Configure the printer driver to recognize the installed tray. (See (Source) or Type in the printer the printer driver online Help.) driver or program is set correctly. (The printer driver and program ● Turn the device off and then on. 394 Chapter 6 Troubleshooting ENWW