HP PSC 2500 HP PSC 2500 series All-in-One - (English) Reference Guide - Page 233

troubleshooting troubleshooting information The following actions might help solve these problems: a. Disconnect the answering machine and then try receiving a fax. If faxing is successful without it, the answering machine could be causing the problem. b. Reconnect the answering machine and re-record your outgoing message. Make sure the message is as short as possible (no more than 10 seconds long), and that you speak softly and slowly when recording it. Try again to receive a fax. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP PSC is set to match. For example, if the phone company has assigned your fax number a double ring pattern, make sure Double Rings is selected as the Answer Ring Pattern setting. For information on changing this setting, see change the answer ring pattern (distinctive ringing) on page 71. Note that some ring patterns cannot be recognized by the HP PSC, such as those with alternating short and long ring patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. • If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP PSC is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 71. • If your HP PSC shares the same phone line with other types of phone equipment-such as an answering machine or a PC modem-the fax signal level might be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP PSC from the phone line, and then try to receive a fax. If fax reception is successful without the equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and faxing, until you identify which equipment is causing the problem. I cannot send faxes, but I can receive faxes • If you are using speed dial to dial the fax number, the HP PSC might be dialing too fast or too soon. Try re-creating the speed dial entry and inserting some pauses. For information, see create speed-dial entries on page 66. • If your telephone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. • The receiving fax machine might be having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voicemail service could be interfering with the recipient's phone line. fax tones are recorded on my answering machine When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP PSC (or through a directly-connected PC modem, if applicable) as described in fax setup on page 175. If you do not connect it as recommended, fax tones could be recorded on your answering machine. reference guide 223