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hp instant share setup troubleshooting

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troubleshooting chapter 19 I hear static on my telephone line after connecting the HP PSC • If you did not connect the HP PSC from the port labeled "1-LINE" to your telephone wall jack using the phone cord supplied in the box with your HP PSC, you could hear static on your phone line and you probably will not be able to fax successfully.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office. For more information, see I have difficulties when sending faxes and when receiving faxes on page 220. * This possible cause/solution applies only in the countries/regions that receive a 2wire phone cord in the box with the HP PSC, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Using a telephone line splitter could affect the sound quality of your phone line, causing static. Try removing the splitter and connecting the HP PSC directly to the telephone wall jack. hp instant share setup troubleshooting HP Instant Share setup errors (such as might be involved in setting up your HP Passport account or Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting on page 225. After your device is configured for HP Instant Share and you have registered and set up destinations, you might see one of the following error messages when you attempt to use your device to access an HP Instant Share service (such as (e-mail, online photo albums, or online photo finishing). hp instant share service temporarily unavailable The HP Instant Share server is currently down for maintenance. Try again later. hp instant share: incorrect network settings The device's network connection has not been configured correctly. The DNS IP address is not entered or detected. • Print a network configuration page to see if the DNS IP address has been entered. • If the IP address does not show up on the configuration page, access the HP PSC embedded Web server to enter the address. • For more information on how to access the embedded Web server, see use the network configuration tools on page 75. 224 hp psc 2500 series

Section	Page
contents	5
get help	9
hp psc overview	11
the hp psc 2500 series at a glance	12
front panel overview	13
menu overview	15
use the hp director software to do more with your hp psc	16
open the hp director for Windows users	16
open the hp director for Macintosh users	18
load originals and load paper	21
load an original	21
load paper	22
load the input tray	23
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
load postcards or Hagaki cards	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set paper type from the copy menu	27
set paper type from the photo menu	28
set the paper size	28
set the paper size from the copy menu	28
set the paper size from the photo menu	28
set the paper size for receiving a fax	28
avoid jams	29
use a photo memory card	31
what is a memory card?	31
insert a memory card and save the files to your computer	32
print photos from a proof sheet	33
print a proof sheet	34
complete the proof sheet	35
print photos by scanning a proof sheet	36
create a video action print by scanning a proof sheet	36
set photo print options	37
change photo menu print options	38
set new print photo defaults	39
print photos directly from a memory card	39
print individual photos	40
create borderless prints	40
deselect photos	41
use quick print to print the current photo	41
print a DPOF file	41
view photos in a slide show	42
change the speed of the slide show	42
share digital photos through hp instant share	43
share photos through e-mail	43
share photos through the Share Menu	44
use the hp photo & imaging gallery	44
use the copy features	45
overview	45
increase copy speed or quality	46
change default copy settings	46
copy a two-page black-and-white document	47
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	48
make multiple copies of the same original	50
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	51
copy a photo several times on one page	53
resize an original to fit onto letter paper	54
copy a washed-out original	56
copy a document that has been faxed several times	56
enhance light areas of your copy	57
make a poster	58
prepare a color t-shirt transfer	59
stop copying	60
use the scan features	61
scan an original	61
send the scan to a computer connected directly to the hp psc	62
send the scan to a computer connected to the hp psc over a network	63
send the scan to a destination configured through hp instant share	64
send the scan to a memory card loaded in your hp psc	66
stop scanning	66
use the fax features	67
send a fax	67
enable fax confirmation	68
send a basic fax	68
send a two-page black-and-white fax	69
send a color original or photo fax	69
send a fax using speed dials	70
receive a fax	71
set number of rings before answering	71
set up your hp psc to answer fax calls manually	72
receive a fax manually	73
set the fax header	73
enter text	74
print reports	74
generate automated reports	75
generate manual reports	75
set up speed dialing	76
create speed-dial entries	76
delete speed-dial entries	77
control resolution and contrast	77
change resolution	77
change contrast	78
set new defaults	79
set fax options	79
redial a busy or unanswered number automatically	80
use error correction mode (ECM)	80
set automatic reduction for incoming faxes	81
adjust the volume	81
change the answer ring pattern (distinctive ringing)	81
set the date and time	82
set the paper size	82
set tone or pulse dialing	82
set backup fax reception	83
reprint the faxes in memory	83
stop faxing	83
use the network configuration tools	85
access the network menu	85
use network menu options	86
print a network configuration page	86
enable or disable the wireless radio	92
restore wireless defaults	93
change the link speed	94
manage your hp psc using the embedded web server	94
adding security to the network	95
print from your computer	97
print from a software application	97
Windows users	97
Macintosh users	98
set print options	98
Windows users	98
Macintosh users	99
stop a print job	100
order supplies	101
order media	101
order print cartridges	101
maintain your hp psc	103
clean the glass	103
clean the lid backing	103
clean the exterior	104
work with print cartridges	104
check the ink levels	104
print a self-test report	105
handle print cartridges	106
replace the print cartridges	107
use a photo print cartridge	109
use the print cartridge protector	109
align the print cartridges	110
clean the print cartridges	111
clean the print cartridge contacts	112
restore factory defaults	113
set the power save time	113
set the prompt delay time	114
get hp psc support	115
get support and other information from the Internet	115
hp customer support	115
prepare your hp psc for shipment	118
hp distribution center	119
warranty information	121
duration of limited warranty	121
warranty service	121
warranty upgrades	121
returning your hp psc for service	122
hewlett-packard limited global warranty statement	122
technical information	125
system requirements	125
paper specifications	126
paper tray capacities	126
paper sizes	127
print specifications	128
print margin specifications	128
copy specifications	129
fax specifications	130
photo memory card specifications	130
scan specifications	131
physical specifications	131
power specifications	131
environmental specifications	131
additional specifications	131
environmental product stewardship program	132
regulatory notices	133
wired network setup	141
wired networking basics	141
hubs, switches, and routers	142
cables	142
Internet connections	143
recommended network configurations	143
set up your hp psc for wired network use	144
connect your hp psc to the network	145
install your hp psc software on a Windows computer	146
install your hp psc software on a Macintosh	147
wireless network setup	151
wireless networking basics	151
communication modes	151
security	153
Internet connections	154
wireless network configurations	154
optimize your wireless network	156
set up your hp psc for wireless network use	156
connect your hp psc to a wireless network or computer	157
install your hp psc software on a Windows computer (infrastructure mode)	158
install your hp psc software on a Windows computer (ad-hoc mode)	162
install your hp psc software on a Macintosh (infrastructure mode)	164
install your hp psc software on a Macintosh (ad-hoc mode)	168
use the embedded web server	176
enter multiple WEP keys	176
enter WPA encryption data	177
enter advanced authentication data	178
glossary of terms	178
fax setup	185
how to tell if the instructions in this chapter apply to you	185
how to choose the right fax setup for your office	186
select your fax setup case from this table	187
case A: separate fax line (no voice calls received)	188
how your hp psc will answer fax calls	189
case B: faxing with a distinctive ring service on the same line	189
how your hp psc will answer fax calls	190
case C: shared voice/fax line	190
how to answer fax calls automatically	191
how to answer fax calls manually	191
case D: fax line shared with PC modem (no voice calls received)	192
how your hp psc will answer fax calls	193
case E: shared voice/fax line with PC modem	193
how to answer fax calls automatically	194
how to answer fax calls manually	194
case F: shared voice/fax line with answering machine	194
how your hp psc will answer fax calls	195
case G: shared voice/fax line with PC modem and answering machine	196
how your hp psc will answer fax calls	197
case H: shared voice/fax line with voice mail	197
how to answer fax calls manually	198
case I: shared voice/fax line with PC modem and voice mail	198
how to answer fax calls manually	200
faxing from a DSL line	200
hp instant share direct connect setup and use	201
use hp instant share in five easy steps (Windows)	201
use the e-mail button	202
use the hp instant share photo menu option	203
use a scanned image	203
access hp instant share from the hp director	203
send a photo or image using your hp psc (Macintosh)	204
use the e-mail button	205
use the hp instant share photo menu option	205
use a scanned image	205
access the e-mail option from the hp director	206
why should I register with hp instant share (Windows)	206
hp instant share network setup and use	207
before you start	207
use hp instant share in five easy steps	207
register with hp instant share (Windows)	208
register with hp instant share (Macintosh)	209
use the email button	211
use the hp instant share photo menu option	212
use the hp instant share scan menu option	212
edit or add hp instant share destinations	212
access hp instant share from the hp director	213
print a network configuration page	213
why should I register with hp instant share	213
troubleshooting information	215
installation troubleshooting	215
wired network setup troubleshooting	215
wireless network setup troubleshooting	217
wireless infrastructure mode troubleshooting	222
wireless ad-hoc mode troubleshooting	223
software installation troubleshooting	223
hardware installation troubleshooting	228
additional installation troubleshooting help	230
fax setup troubleshooting	230
hp instant share setup troubleshooting	234
operational troubleshooting	235
hp instant share troubleshooting	235
photo memory card troubleshooting	237
networking troubleshooting	237

Match case Limit results 1 per page

hp psc 2500 series

chapter 19

224

troubleshooting

I hear static on my telephone line after connecting the HP PSC

•

If you did not connect the HP PSC from the port labeled “1-LINE” to your

telephone wall jack using the phone cord supplied in the box with your

HP PSC, you could hear static on your phone line and you probably will

not be able to fax successfully.

This special 2-wire cord is different from the

more common 4-wire cords you might already have in your office. For

more information, see

I have difficulties when sending faxes and when

receiving faxes

on page 220.

This possible cause/solution applies only in the countries/regions that receive a 2-

wire phone cord in the box with the

HP PSC, including

: Argentina, Australia, Brazil,

Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,

Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi

Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

•

Using a telephone line splitter could affect the sound quality of your phone

line, causing static. Try removing the splitter and connecting the HP PSC

directly to the telephone wall jack.

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might be involved in setting up your

HP Passport account or Address Book) are covered in the HP Instant Share

screen-specific help. Specific operational troubleshooting information is provided

operational troubleshooting

on page 225.

After your device is configured for HP Instant Share and you have registered and

set up destinations, you might see one of the following error messages when you

attempt to use your device to access an HP Instant Share service (such as (e-mail,

online photo albums, or online photo finishing).

hp instant share service temporarily unavailable

The HP Instant Share server is currently down for maintenance. Try again later.

hp instant share: incorrect network settings

The device’s network connection has not been configured correctly. The DNS IP

address is not entered or detected.

•

Print a network configuration page to see if the DNS IP address has been

entered.

•

If the IP address does not show up on the configuration page, access the

HP PSC embedded Web server to enter the address.

•

For more information on how to access the embedded Web server, see

use

the network configuration tools

on page 75.