HP Photosmart C4500 User Guide - Page 113

Troubleshooting Chapter 13 Cause: Your wireless router was not broadcasting its network name (SSID) because the Broadcast SSID option was turned off. If this did not solve the issue, try the next solution. Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc) Solution: In order to establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: • If your computer or wireless router and the product are placed far apart, move them closer together. • If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the product and the computer or wireless router. • If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. • If your computer or wireless router is near an external wall, move them away from the wall. Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from the product or there was interference. If this did not solve the issue, try the next solution. Solution 3: Check if your network name (SSID) is at the bottom of the SSID list Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last. Cause: Your network name (SSID) was at the bottom of the SSID list that was displayed when you installed the product on a wireless network. If this did not solve the issue, try the next solution. Solution 4: Unplug the Ethernet cable Solution: When an Ethernet cable is plugged into the product, the wireless radio turns off. Unplug the Ethernet cable. Cause: An Ethernet cable was connected to the product. 110 Troubleshooting