HP Photosmart C4500 User Guide - Page 122

Troubleshooting • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print cartridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • "Set the paper type for printing" on page 45 • "Change the print speed or quality" on page 46 • "Print using Maximum dpi" on page 53 • "Change copy speed or quality" on page 73 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 32 • "Information on paper" on page 115 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. Print quality troubleshooting 119