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HP Photosmart C4500 User Guide - Page 169

Scan errors, Memory is full, Scanner failure

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Troubleshooting Chapter 13 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Scanner failure Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product was busy or an unknown cause interrupted your scan. Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicating with the scanning device. • The scanning device could not be initialized. • The scanning device could not be found. • An internal error has occurred. • The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see "Troubleshooting" on page 99 for more troubleshooting information. Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution. • Solution 1: Verify if the software is installed correctly • Solution 2: Refresh the Windows Device Manager • Solution 3: Verify if the Digital Imaging Monitor is running • Solution 4: Check the status of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility 166 Troubleshooting

Section	Page
Contents	4
HP Photosmart C4500 All-in-One series Help	6
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel features	9
Menu overview	10
Default Menu	10
Scan/Reprint Menu	10
Settings Menu	10
Wireless Menu	11
Use the HP Photosmart Software	11
Find more information	12
Connection information	14
Supported connection types	14
USB connection	14
Network connection	15
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network	15
What you need for an integrated wireless WLAN 802.11 network	16
Connect to an integrated wireless WLAN 802.11 network	16
Wireless ad hoc network setup	17
What you need for an ad hoc network	18
Create a network profile for a Windows Vista or Windows XP computer	18
Create a network profile for other operating systems	19
Connect to a wireless ad hoc network	20
Connect to additional computers on a network	20
Change the HP All-in-One from a USB connection to a network connection	21
Manage your network settings	21
Change basic network settings from the control panel	21
Network configuration page definitions	23
Network glossary	27
How do I?	30
Load originals and load paper	32
Load originals	32
Choose papers for printing and copying	34
Recommended papers for printing and copying	35
Recommended papers for printing only	36
Papers to avoid	37
Load paper	37
Load full-size paper or small-size photo paper	37
Load index cards	40
Load envelopes	41
Load other types of paper	42
Avoid paper jams	43
Print from your computer	46
Print from a software application	46
Make the HP All-in-One the default printer	47
Change the print settings for the current job	47
Set the paper size	47
Set the paper type for printing	48
View the print resolution	48
Change the print speed or quality	49
Change the page orientation	49
Scale the document size	50
Change the saturation, brightness, or color tone	50
Preview your print job	50
Change the default print settings	51
Printing shortcuts	51
Create printing shortcuts	52
Delete printing shortcuts	52
Perform special print jobs	53
Print a borderless image	53
Print a photo on photo paper	54
Print using Maximum dpi	56
Print on both sides of the page	56
Print a multiple-page document as a booklet	58
Print multiple pages on a single sheet	59
Print a multiple-page document in reverse order	60
Reverse an image for iron-on transfers	61
Print on transparencies	61
Print a group of addresses on labels or envelopes	62
Print a poster	62
Print a Web page	63
Stop a print job	64
Use the photo features	66
Insert a memory card	66
Print photos	67
Save photos to your computer	68
Use the scan features	70
Make reprints of your photos	70
Scan an image or document	71
Edit a scanned image	72
Edit a scanned document	72
Stop scanning	73
Use the copy features	74
Make a copy	74
Change the copy settings for the current job	75
Make multiple copies of the same original	75
Change copy speed or quality	76
Perform special copy jobs	77
Make a borderless copy of a photo	77
Resize an original to fit onto letter or A4 paper	78
Stop copying	80
Maintain the HP All-in-One	82
Work with print cartridges	82
Handle the print cartridges	82
Check the estimated ink levels	83
Replace the print cartridges	84
Use a photo print cartridge	87
Use the print cartridge protector	87
Remove ink from your skin and clothing	88
Ink-backup mode	89
Ink-backup mode output	89
Exit ink-backup mode	89
Advanced print cartridge maintenance	90
Align the print cartridges	90
Clean the print cartridges	91
Clean the print cartridge contacts	92
Clean the area around the ink nozzles	94
Print a self-test report	97
Clean the HP All-in-One	97
Clean the exterior	98
Clean the glass	98
Clean the lid backing	98
Turn off the HP All-in-One	99
Shop for ink supplies	100
Troubleshooting	102
View the Readme file	102
Setup troubleshooting	102
The product will not turn on	103
Uninstall and reinstall the software	111
Network troubleshooting	112
During wireless network setup you do not see the SSID (network name) displayed	112
Cannot connect to network during setup	114
The Printer Not Found screen appears during installation	116
Paper jams	117
Information on paper	118
Print quality troubleshooting	118
Wrong, inaccurate, or bleeding colors	119
Ink is not filling the text or graphics completely	121
The printout has a horizontal band of distortion near the bottom of a borderless print	124
Printouts have horizontal streaks or lines	125
Printouts are faded or have dull colors	127
Printouts seem blurry or fuzzy	129
Printouts are slanted or skewed	131
Ink streaks on the back of the paper	132
Paper is not picked up from the input tray	132
The text edges are jagged	134
Print troubleshooting	134
Envelopes print incorrectly	135
The product is not responding	136
The product prints meaningless characters	139
Nothing happens when I try to print	140
The margins are not printing as expected	143
Text or graphics are cut off at the edge of the page	144
A blank page came out while printing	146
Memory card troubleshooting	147
The On button is blinking	148
The product does not read the memory card	149
The photos on the memory card do not transfer to my computer	150
Scan troubleshooting	152
Scan fails	153
Text is incorrect or missing	155
The scan feature does not work	156
Copy troubleshooting	156
Nothing happens when I try to copy	157
Resize to Fit is not working as expected	159
The image is cropped when I make a borderless copy	160
A borderless copy has white space around the edges	161
Errors	162
Product messages	162
Carriage jam	162
Product stall error	167
Mechanism error	167
Scan errors	169
Unable to print	184
Product might not be correctly installed	189
Product was not found	193
Product could not find available scan destinations	197
Error occurred while communicating with the product	199
Missing HP Photosmart Software	203
File messages	205
Photos not found	206
Supported file types for the product	206
File corrupted	207
General user messages	207
Cannot crop	208
Memory card error	208
Card access error	209
Paper messages	211
Out of paper	211
Power and connection messages	215
Communication test failed	216
Two-way communication lost	217
Print cartridge messages	218
Carriage stall	219
Need alignment or alignment failed	222
Print cartridge is missing, incorrectly installed, or not intended for your product	226
Print cartridges missing or not detected	229
Incompatible print cartridges	231
Print cartridge problem	234
HP warranty and support	240
Warranty	240
Print cartridge warranty information	240
Support process	240
Before you call HP support	241
HP support by phone	241
Phone support period	242
Placing a call	242
After the phone support period	242
Additional warranty options	242
HP Quick Exchange Service (Japan)	243
HP Korea customer support	243
Prepare the product for shipment	243
Pack the HP All-in-One	244
Technical information	246
Specifications	246
Environmental product stewardship program	247
Paper use	248
Plastics	248
Material safety data sheets	248
Recycling program	248
HP inkjet supplies recycling program	248
Energy Star® notice	248
Disposal of waste equipment by users in private households in the European Union	249
Regulatory notices	250
Regulatory model identification number	250
FCC statement	251
Notice to users in Korea	251
VCCI (Class B) compliance statement for users in Japan	251
Notice to users in Japan about the power cord	252
Noise emission statement for Germany	252
Toxic and hazardous substance table	252
Declaration of conformity (European Economic Area)	252
HP Photosmart C4500 All-in-One series declaration of conformity	253
Regulatory wireless statements	253
Exposure to radio frequency radiation	254
Notice to users in Brazil	254
Notice to users in Canada	254
European Union regulatory notice	255
Notice to users in Taiwan	256

Match case Limit results 1 per page

If prompted, choose your country/region, and then click

Contact HP

for information

on calling for technical support.

Cause:

The revision number of the product firmware did not match the revision

number of the software.

Memory is full

Solution:

Try making fewer copies at a time.

Cause:

The document you were copying exceeded the memory of the product.

Scanner failure

Solution:

Turn off the product and then turn it on again. Restart your computer and

then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather

than a surge protector or power strip. If the problem continues, contact HP support.

Go to

www.hp.com/support

. If prompted, choose your country/region, and then click

Contact HP

for information on calling for technical support.

Cause:

The product was busy or an unknown cause interrupted your scan.

Scan errors

Review this section if you receive an error such as one of the following:

•

An error occurred communicating with the scanning device.

•

The scanning device could not be initialized.

•

The scanning device could not be found.

•

An internal error has occurred.

•

The computer cannot communicate with the scanning device.

NOTE:

Before starting to troubleshoot, make a copy to verify that the hardware is

functioning correctly. If you cannot make a copy, see

“

Troubleshooting” on page 99

for more troubleshooting information.

Try each of the following solutions separately. After completing the steps for each

solution, try to scan again. If the product still does not work, then go to the next solution.

•

Solution 1: Verify if the software is installed correctly

•

Solution 2: Refresh the Windows Device Manager

•

Solution 3: Verify if the Digital Imaging Monitor is running

•

Solution 4: Check the status of the product in the HP Solution Center

•

Solution 5: Check the power supply

•

Solution 6: Check the USB connection between the product and the computer

•

Solution 7: Try scanning with Windows Image Acquisition (WIA)

•

Solution 8: Disable the Lexbces service

•

Solution 9: Run the Scan Diagnostic Utility

Chapter 13

166

Troubleshooting