HP Photosmart C4500 User Guide - Page 215

Troubleshooting Chapter 13 Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. • Do not use paper that is heavily textured. It can cause graphics or text to print improperly. • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. For more information, see: • "Set the paper type for printing" on page 45 • "Set the paper size" on page 44 Cause: The print setting for the print job did not match the paper type or size loaded in the product. Wrong paper width Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: "Set the paper type for printing" on page 45 Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost Product not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. 212 Troubleshooting