HP Xw4600 HP xw4600 Workstation - Service and Technical Reference Guide - Page 118

E-support, Troubleshooting a problem, Instant Support and Active Chat, Customer Advisories - drivers xp

Get HP Xw4600 - Workstation - 2 GB RAM PDF manuals and user guides
UPC - 883585516483
View all HP Xw4600 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 118 highlights

E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com-Provides useful product information. ● http://www.hp.com/support/workstation_manuals-Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport-Provides technical support information for workstations. ● http://www.hp.com/support-Provides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing). 4. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting. Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response. For more information about HP Instant Support and Active Chat and how to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. NOTE: This feature is not available on Windows XP Professional x64 Edition or on Linux. Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: 1. Visit http://www.hp.com/go/workstationsupport. 2. Select the desired product. 108 Chapter 6 System diagnostics and troubleshooting ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
●
—Provides useful product information.
●
support/workstation_manuals
—Provides the latest online documentation.
●
go/workstationsupport
—Provides technical support information for
workstations.
●
support
—Provides a listing of the worldwide technical support phone numbers.
Access the telephone numbers by visiting the Web site, then select your region, and click
Contact
HP
in the upper-left corner.
●
support/workstation_swdrivers
—Provides access to software and drivers for
workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit
go/workstationsupport
.
2.
Under the
Business Support Center
menu on the left, select
Troubleshoot a problem
.
3.
Under
Select your product
(center window), select
Workstations
(under
personal
computing
).
4.
Under
Select your product
, continue with selections as appropriate to the workstation series and
model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit
hps/hardware/hw_professional.html
.
NOTE:
This feature is not available on Windows XP Professional x64 Edition or on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1.
Visit
go/workstationsupport
.
2.
Select the desired product.
108
Chapter 6
System diagnostics and troubleshooting
ENWW