Helpful hints
.....................................................................................................................
109
At startup
.........................................................................................................
109
During operation
..............................................................................................
109
Customizing the monitor display
.....................................................................
110
Customer Self Help
..........................................................................................................................
110
Help and Support Center
.................................................................................................
110
HP SoftPaq Download Manager
......................................................................................
111
Diagnostic LED codes
.....................................................................................................
111
Troubleshooting scenarios and solutions
........................................................................
113
Solving minor problems
...................................................................................
113
Solving power supply problems
......................................................................
114
Testing power supply
......................................................................
114
Solving diskette problems
..............................................................................
116
Solving hard drive problems
............................................................................
117
Solving display problems
................................................................................
118
Solving audio problems
...................................................................................
120
Solving printer problems
.................................................................................
121
Solving keyboard and mouse problems
..........................................................
122
Solving front panel component problems
........................................................
123
Solving hardware installation problems
...........................................................
124
Solving network problems
...............................................................................
125
Solving memory problems
...............................................................................
126
Solving processor problems
............................................................................
127
Solving DVD problems
....................................................................................
127
Solving Internet access problems
...................................................................
128
Troubleshooting checklist
.................................................................................................................
129
LED color definitions
.......................................................................................................................
130
Self-troubleshooting with HP Vision Field Diagnostics
.....................................................................
130
Overview
..........................................................................................................................
131
Downloading and accessing HP Vision Field Diagnostics
...............................................
132
Accessing HP Vision Field Diagnostics on the workstation
.............................................
133
Creating and using a bootable USB key
.........................................................
133
Creating and using a bootable DVD
................................................................
133
Using the HP Memory Test utility
....................................................................
133
User interface
..................................................................................................................
134
Survey tab
.......................................................................................................
134
Test tab
...........................................................................................................
136
Status tab
........................................................................................................
138
History tab
.......................................................................................................
138
Errors tab
........................................................................................................
138
Help tab
...........................................................................................................
139
Saving and printing information in HP Vision Field Diagnostics
......................................
140
POST error messages
......................................................................................................................
140
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