HP Xw4600 HP xw4600 Workstation - Service and Technical Reference Guide - Page 133

Solving front panel component problems - audio driver

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Table 6-9 Keyboard and mouse problems (continued) Problem Cause Mouse needs repairs. Workstation is in Standby mode. Mouse only moved vertically or horizontally, or the movement is jerky. Mouse rollerball is dirty. Solution Replace the mouse. Press the power button to resume from Standby mode. Remove the rollerball cover from the bottom of the mouse, clean it, and then replace cover. Solving front panel component problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. Table 6-10 Front panel component problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the workstation. The device is not properly connected. 1. Power off the workstation. 2. Reconnect the device to the front of the workstation and restart the workstation. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not 1. Install the correct driver for the device. installed. 2. You might need to reboot the workstation. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the workstation. The device is not working. 1. Replace the device. 2. Restart the workstation. A USB, audio, or IEEE-1394 device The internal cables might not 1. Power off the workstation. is not working. be connected to the system board or the PCI card. 2. Connect the cables correctly. A device in the IEEE-1394 port is not responsive. Cables of the external device Be sure that all cables are properly and securely are loose, or power cables are connected. unplugged. The power switch on the device is not turned on. Power off the workstation, power on the external device, then power on the workstation to integrate the device with the workstation system. The IEEE-1394 port is not active. The port is not there because it You can buy an IEEE 1394 PCI adapter card. Contact an was not purchased with the HP seller. system. ENWW Customer Self Help 123

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Problem
Cause
Solution
Mouse needs repairs.
Replace the mouse.
Workstation is in Standby
mode.
Press the power button to resume from Standby mode.
Mouse only moved vertically or
horizontally, or the movement is
jerky.
Mouse rollerball is dirty.
Remove the rollerball cover from the bottom of the mouse,
clean it, and then replace cover.
Solving front panel component problems
If you are experiencing problems with one of the front panel ports, you might be able to try your device
in the corresponding port on the back side of the computer. If this does not fix the problem, or you must
use the front panel ports, continue troubleshooting.
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 6-10
Front panel component problems
Problem
Cause
Solution
A USB device, headphone, or
microphone is not recognized by
the workstation.
The device is not properly
connected.
1.
Power off the workstation.
2.
Reconnect the device to the front of the workstation
and restart the workstation.
The device does not have
power.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not
installed.
1.
Install the correct driver for the device.
2.
You might need to reboot the workstation.
The cable from the device to
the computer does not work.
1.
If possible, replace the cable.
2.
Restart the workstation.
The device is not working.
1.
Replace the device.
2.
Restart the workstation.
A USB, audio, or IEEE-1394 device
is not working.
The internal cables might not
be connected to the system
board or the PCI card.
1.
Power off the workstation.
2.
Connect the cables correctly.
A device in the IEEE-1394 port is
not responsive.
Cables of the external device
are loose, or power cables are
unplugged.
Be sure that all cables are properly and securely
connected.
The power switch on the
device is not turned on.
Power off the workstation, power on the external device,
then power on the workstation to integrate the device
with the workstation system.
The IEEE-1394 port is not active.
The port is not there because it
was not purchased with the
system.
You can buy an IEEE 1394 PCI adapter card. Contact an
HP seller.
Table 6-9
Keyboard and mouse problems (continued)
ENWW
Customer Self Help
123