HP Z3100 HP Designjet Z3100 Photo Printer Series - Users Guide - Page 138

Lines are too thick, too thin, or missing, Lines appear stepped or jagged

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If the problem persists despite all the above actions, contact your customer service representative for further support. Lines are too thick, too thin, or missing Troubleshooting printquality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 41). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and try turning on the Maximum detail option. You may wish to reprint your job at this point in case the problem has been solved. 3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line quality. You can find the Max. Application Resolution option in the Windows driver dialog's Advanced tab, under Document Options > Printer Features. If you change this option, you may wish to reprint your job at this point in case the problem has been solved. 4. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics Print on page 137. 5. Try aligning the printheads. See Align the printheads on page 148. After alignment, you may wish to reprint your job in case the problem has been solved. 6. Go to the front panel and press the View loaded paper key to see the paper advance calibration status. If the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 122. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear stepped or jagged If lines in your image appear stepped or jagged when printed: 1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 41. 128 Chapter 12 Troubleshooting print-quality issues ENWW

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If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines are too thick, too thin, or missing
1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the
View loaded paper
key.
2.
Check that you are using appropriate print-quality settings for your purposes (see
Printing
on page
41
). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and
try turning on the
Maximum detail
option. You may wish to reprint your job at this point in case
the problem has been solved.
3.
If the resolution of your image is greater than the printing resolution, you may notice a loss of line
quality. You can find the
Max. Application Resolution
option in the Windows driver dialog's
Advanced
tab, under
Document Options
>
Printer Features
. If you change this option, you may
wish to reprint your job at this point in case the problem has been solved.
4.
If lines are too thin or missing, print the Image Diagnostics Print. See
The Image Diagnostics
Print
on page
137
.
5.
Try aligning the printheads. See
Align the printheads
on page
148
. After alignment, you may wish
to reprint your job in case the problem has been solved.
6.
Go to the front panel and press the
View loaded paper
key to see the paper advance calibration
status. If the status is RECOMMENDED, you should perform paper advance calibration: see
Recalibrate the paper advance
on page
122
.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
1.
The problem may be inherent in the image. Try to improve the image with the application you are
using to edit it.
2.
Check that you are using appropriate print-quality settings. See
Printing
on page
41
.
128
Chapter 12
Troubleshooting print-quality issues
ENWW
Troubleshooting print-
quality issues