HP Z3100 HP Designjet Z3100 Photo Printer Series - Users Guide - Page 168

Front-panel error, messages, Front-panel error messages - error codes

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Table 15-1 Text messages (continued) Message PDL Error: Job clipped PDL Error: memory full PDL Error: out of paper PDL Error: parsing error PDL Error: print mode error PDL Error: printing error PDL Error: virtual memory full Printhead alignment error: paper too small Replace [color] cartridge Reseat [color] cartridge Update: failed. Invalid file Recommendation The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. Restart the printer and try resending the job; if necessary, reduce the complexity of the job. Load more paper. The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections. The paper type or print quality specified for the job are incorrect. Change the loaded paper type or the print settings. Try sending the job again. Restart the printer and try resending the job; if necessary, reduce the complexity of the job. Unload paper and load larger paper. Replace the cartridge. See Handling ink cartridges and printheads on page 83. Remove and reinsert the same cartridge. See Handling ink cartridges and printheads on page 83. Make sure that you have selected the correct firmware update file. Then try again to perform the update. Table 15-2 Numerical error codes Error code 01.0 01.1 01.2 21 21.1 22.0 22.1 22.2 22.3 24 52:01 62 63 64 65 67 74.1 Recommendation Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 164. Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 164. The printer needs internal cleaning. See Clean the printhead drop detector on page 146. If the problem persists, contact HP Support. See Contact HP Support on page 164. Update your printer's firmware. See Update the firmware on page 102. Try the firmware update again. Do not try to use your computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support on page 164. Front-panel error messages 158 Chapter 15 Front-panel error messages ENWW

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Message
Recommendation
PDL Error: Job clipped
The image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory full
Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paper
Load more paper.
PDL Error: parsing error
The print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode error
The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too small
Unload paper and load larger paper.
Replace [color] cartridge
Replace the cartridge. See
Handling ink cartridges and
printheads
on page
83
.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See
Handling ink
cartridges and printheads
on page
83
.
Update: failed. Invalid file
Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 15-2
Numerical error codes
Error code
Recommendation
01.0
01.1
01.2
Restart the printer. If the problem persists, contact HP Support. See
Contact HP Support
on page
164
.
21
21.1
22.0
22.1
22.2
22.3
24
Restart the printer. If the problem persists, contact HP Support. See
Contact HP Support
on page
164
.
52:01
The printer needs internal cleaning. See
Clean the printhead drop detector
on page
146
. If the
problem persists, contact HP Support. See
Contact HP Support
on page
164
.
62
63
64
65
67
Update your printer's firmware. See
Update the firmware
on page
102
.
74.1
Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See
Contact HP Support
on page
164
.
Table 15-1
Text messages (continued)
158
Chapter 15
Front-panel error messages
ENWW
Front-panel error
messages