HP Z3100 HP Designjet Z3100 Photo Printer Series - Users Guide - Page 151

If you still have a problem - designjet ink cleaning

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Troubleshooting printquality issues 4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 146. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 83), or contact HP Support (see Contact HP Support on page 164). If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: ● Try using a higher print-quality option. See Printing on page 41. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/designjet/. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware is up to date. See Update the firmware on page 102. ● Check that you have the right settings in your software application. ENWW If you still have a problem 141

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4.
If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you
when this is necessary, but it may be worth trying even if the printer has not suggested it. See
Clean the printhead drop detector
on page
146
.
5.
If the problem still remains, replace any persistently faulty printheads (see
Handling ink cartridges
and printheads
on page
83
), or contact HP Support (see
Contact HP Support
on page
164
).
If you still have a problem
If you still experience print-quality problems after applying the advice in this chapter, here are some
further things that you can do:
●
Try using a higher print-quality option. See
Printing
on page
41
.
●
Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about
the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can
be downloaded from
go/designjet/
.
●
If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with
the RIP.
●
Check that your printer's firmware is up to date. See
Update the firmware
on page
102
.
●
Check that you have the right settings in your software application.
ENWW
If you still have a problem
141
Troubleshooting print-
quality issues