HP Z6100ps HP Designjet Z6100 Printer Series - User's Guide - Page 186

Communication failures between computer and, printer, Cannot access the Embedded Web Server

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● Did you set the drying time to Extended? Try changing the drying time to Optimal. See Change the drying time on page 49. ● Are the printheads in good condition? Printing time might increase when a printhead needs cleaning. Check the printhead status on the front panel or through the Embedded Web Server. Clean or replace printheads if necessary. ● Do your image contain high-density, black fills? Printing time might increase for images containing high-density, black fills. Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your computer shows an error message when you try to print. ● Your computer or printer stalls when transferring data. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on). To solve a communication problem: ● Make sure that you have selected the correct printer in your software program. ● Make sure that the printer works correctly when printing from other software programs. ● Remember that large images usually require more time to receive, process, and print. ● If the printer is connected to your computer by a USB cable, try disconnecting and reconnecting the cable. ● If the printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer directly to your computer. ● Try another interface cable. See Choose which connection method to use on page 13. ● Make sure that the graphic language setting is correctly set. Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 23. NOTE: If you connect your printer directly to your computer with a USB cable, use HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). 1. Go to the front panel and select the icon. 2. Select Connectivity Menu > Advanced > Embedded Web Server > Allow EWS > On. 3. If you have a TCP/IP connection to your printer, go to the front panel and select the then select Connectivity Menu. icon, and 4. Select the type of connection you are using. Troubleshoot other 174 Chapter 14 Troubleshoot other issues

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●
Did you set the drying time to
Extended
? Try changing the drying time to
Optimal
. See
Change
the drying time
on page
49
.
●
Are the printheads in good condition? Printing time might increase when a printhead needs cleaning.
Check the printhead status on the front panel or through the Embedded Web Server. Clean or replace
printheads if necessary.
●
Do your image contain high-density, black fills? Printing time might increase for images containing
high-density, black fills.
Communication failures between computer and
printer
Some symptoms are:
●
The front-panel display does not show the
Receiving
message when you have sent an image to the
printer.
●
Your computer shows an error message when you try to print.
●
Your computer or printer stalls when transferring data.
●
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so
on).
To solve a communication problem:
●
Make sure that you have selected the correct printer in your software program.
●
Make sure that the printer works correctly when printing from other software programs.
●
Remember that large images usually require more time to receive, process, and print.
●
If the printer is connected to your computer by a USB cable, try disconnecting and reconnecting the
cable.
●
If the printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try
connecting the printer directly to your computer.
●
Try another interface cable. See
Choose which connection method to use
on page
13
.
●
Make sure that the graphic language setting is correctly set.
Cannot access the Embedded Web Server
If you have not done so already, please read
Access the Embedded Web Server
on page
23
.
NOTE:
If you connect your printer directly to your computer with a USB cable, use HP Easy Printer
Care (Windows) or HP Printer Utility (Mac OS).
1
.
Go to the front panel and select the
icon.
2
.
Select
Connectivity Menu
>
Advanced
>
Embedded Web Server
>
Allow EWS
>
On
.
3
.
If you have a TCP/IP connection to your printer, go to the front panel and select the
icon, and
then select
Connectivity Menu
.
4
.
Select the type of connection you are using.
174 Chapter
14
Troubleshoot other issues
Troubleshoot other