HP Z6100ps HP Designjet Z6100 Printer Series - User's Guide - Page 192

Error messages

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Table 15-1 Text messages (continued) Message PDL Error: out of paper PDL Error: parsing error PDL Error: print mode error PDL Error: printing error PDL Error: virtual memory full Replace [color] cartridge Reseat [color] cartridge Update: failed. Invalid file Recommendation Load more paper. The print job is unintelligible to the printer. Try to recreate and resend it. Check your cable connections. The paper type or print quality specified for the job are incorrect. Change the loaded paper type or the print settings. Try sending the job again. Restart the printer and try resending the job; if necessary, reduce the complexity of the job. Replace the cartridge. See Remove an ink cartridge on page 59 and Insert an ink cartridge on page 61. Remove and reinsert the same cartridge. See Remove an ink cartridge on page 59 and Insert an ink cartridge on page 61. Make sure that you have selected the correct firmware update file. Then try again to perform the update. Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, contact HP Support. See HP Customer Care on page 183. Table 15-2 Numeric error messages Error code Recommendation 26.n.01 (where n = the subject ink cartridge number) Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the subject ink cartridge. If the problem persists, contact HP Support. See HP Customer Care on page 183. 29.01 The maintenance cartridge is not inserted correctly. Open the maintenance cartridge door on the right side of the printer, make sure that the maintenance cartridge is correctly seated, and then close the door. If the problem persists, replace the maintenance cartridge. If the problem persists, contact HP Support. See HP Customer Care on page 183. 32.1.01 A take-up reel error has occurred. Make sure that the paper is adequately taped to the take-up reel spindle core, and then make sure that the winding direction is correctly set. 32.2.01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly connected. 61.01 The file format is incorrect and the printer cannot process the job. Try the following remedies: ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord-then reconnect the power cord and turn on the printer. ● Make sure that the graphic language setting is correct. See Change the graphic language setting on page 102. ● Resubmit the file to the printer. ● Verify that your printer firmware is up to date. See Update the printer firmware on page 141. If the problem persists, contact HP Support. See HP Customer Care on page 183. Error messages 180 Chapter 15 Front-panel error messages

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Message
Recommendation
PDL Error: out of paper
Load more paper.
PDL Error: parsing error
The print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode error
The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary, reduce
the complexity of the job.
Replace [color] cartridge
Replace the cartridge. See
Remove an ink cartridge
on page
59
and
Insert an ink cartridge
on page
61
.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See
Remove an ink
cartridge
on page
59
and
Insert an ink cartridge
on page
61
.
Update: failed. Invalid file
Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is
not
included in this list, turn off the printer and then
turn it back on. If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
Table
15
-
2
Numeric error messages
Error code
Recommendation
26.n.01 (where n = the subject ink
cartridge number)
Remove the subject ink cartridge and reinstall it in the printer. If the error persists,
replace the subject ink cartridge. If the problem persists, contact HP Support. See
HP
Customer Care
on page
183
.
29.01
The maintenance cartridge is not inserted correctly. Open the maintenance cartridge
door on the right side of the printer, make sure that the maintenance cartridge is
correctly seated, and then close the door. If the problem persists, replace the
maintenance cartridge. If the problem persists, contact HP Support. See
HP Customer
Care
on page
183
.
32.1.01
A take-up reel error has occurred. Make sure that the paper is adequately taped to
the take-up reel spindle core, and then make sure that the winding direction is correctly
set.
32.2.01
The take-up reel can not be detected. Make sure that the take-up reel sensor cable is
correctly connected.
61.01
The file format is incorrect and the printer cannot process the job. Try the following
remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Make sure that the graphic language setting is correct. See
Change the graphic
language setting
on page
102
.
●
Resubmit the file to the printer.
●
Verify that your printer firmware is up to date. See
Update the printer
firmware
on page
141
.
If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
Table
15
-
1
Text messages (continued)
180 Chapter
15
Front-panel error messages
Error messages