HP Z6100ps HP Designjet Z6100 Printer Series - User's Guide - Page 193

Numeric error messages continued

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Table 15-2 Numeric error messages (continued) Error code Recommendation 63.04 An input/output problem has occurred with the network card. Try the following remedies: ● Make sure that the network cable is correctly connected to the network card. ● Verify that your printer firmware is up to date. See Update the printer firmware on page 141. If the problem persists, contact HP Support. See HP Customer Care on page 183. 71.03 An "out of memory" failure has occurred. HP recommends that you remove any unnecessary files from the printer's hard disk through the Embedded Web Server. 74.01 An error occurred when uploading the firmware update file. Try the following remedies: ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord-then reconnect the power cord and turn on the printer. ● Try again to upload the firmware update file to the printer. See Update the printer firmware on page 141. If the problem persists, contact HP Support. See HP Customer Care on page 183. 76.03 A "disk out of space" has occurred. Try the following remedies: ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord-then reconnect the power cord and turn on the printer. ● Resubmit the file to the printer. ● HP recommends that you remove any unnecessary files from the printer's hard disk through the Embedded Web Server. ● Perform an Electrically Erasable Read-Only Memory (EEROM) reset and then resubmit the file to the printer. If the problem persists, contact HP Support. See HP Customer Care on page 183. 77.04 An Embedded Web Server internal software error has occurred. Try the following remedies: ● Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power cord-then reconnect the power cord and turn on the printer. ● Verify that your printer firmware is up to date. See Update the printer firmware on page 141. If the problem persists, contact HP Support. See HP Customer Care on page 183. 81.01, 81.03, 86.01 Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed and is restricting the movement of the drive roller, lift the paper load lever and clear the obstruction. If the problem persists, contact HP Support. See HP Customer Care on page 183. Error messages 181

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Error code
Recommendation
63.04
An input/output problem has occurred with the network card. Try the following
remedies:
●
Make sure that the network cable is correctly connected to the network card.
●
Verify that your printer firmware is up to date. See
Update the printer
firmware
on page
141
.
If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
71.03
An “out of memory” failure has occurred. HP recommends that you remove any
unnecessary files from the printer's hard disk through the Embedded Web Server.
74.01
An error occurred when uploading the firmware update file. Try the following
remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Try again to upload the firmware update file to the printer. See
Update the printer
firmware
on page
141
.
If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
76.03
A “disk out of space” has occurred. Try the following remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Resubmit the file to the printer.
●
HP recommends that you remove any unnecessary files from the printer's hard
disk through the Embedded Web Server.
●
Perform an Electrically Erasable Read-Only Memory (EEROM) reset and then
resubmit the file to the printer.
If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
77.04
An Embedded Web Server internal software error has occurred. Try the following
remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Verify that your printer firmware is up to date. See
Update the printer
firmware
on page
141
.
If the problem persists, contact HP Support. See
HP Customer Care
on page
183
.
81.01, 81.03, 86.01
Open the printer window and make sure that there are no obstacles restricting the
movement of the drive roller. If the paper has jammed and is restricting the movement
of the drive roller, lift the paper load lever and clear the obstruction. If the problem
persists, contact HP Support. See
HP Customer Care
on page
183
.
Table
15
-
2
Numeric error messages (continued)
181
Error messages