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Windows Troubleshooting Tips, Technical Support, Ethernet Interface Cannot Be Found On The Network

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Chapter 4 Windows Troubleshooting Tips Windows Troubleshooting Tips This section provides information on possible solutions to some standard Windows and Ethernet Interface configuration errors. Technical Support If you require technical support, please have the following information available when you call: 1. Level of software are you running. 2. Type of attachment do you have. 3. Your host operating system. 4. A detailed description of the problem. 5. How often, and when the problem occurs 6. A detailed description of your network and the components attached. Ethernet Interface Cannot Be Found On The Network Please follow these tips to determine what the problem may be with your Ethernet Interface configuration. • Have you assigned the Ethernet Interface a unique and valid IP address which corresponds with the other IP addresses on your network? For example, are you sure no other device is using this IP address? • Are you sure you are trying to talk to the Ethernet Interface from a Windows station on the same subnet? The print server can only be seen locally unless you configured a routing entry earlier. 100

Section	Page
1 Introduction	15
Overview	15
What Is The Ethernet Interface?	15
What Special Features Are Available?	18
Conventions Used In This Manual	20
Notes and Notices	20
Smart Ethernet Only	21
Logical Printer Architecture	21
Destinations/Queues	23
Models	23
Interfaces	24
10/100Base-T	24
DIP Switches	26
Speed Setting for 10/100Base-T	28
2 Installation And Configuration	31
Installation	31
Connecting To The Network	31
Configuration Tools	32
Basic Ethernet Configuration	33
Configuration Using The Control Panel	35
Ethernet Interface Verification	37
HTML Forms	39
Configuration Alternatives	42
3 Embedded Ethernet Interface Web Page	43
Overview	43
Configuration	44
Network Configuration	45
TCP/IP Network	45
Windows Network (NetBIOS TCP/IP)	47
Novell Network	48
Print Path Configuration	50
Destination Settings	50
Current Model Settings	52
Current Log Path Settings	53
Print Model Configuration	54
Log Path Configuration	57
I/O Port Configuration	59
Parallel Port (PRN)	59
SNMP Configuration	60
Administration Configuration	67
System Information	67
Passwords	69
System Configuration	70
Status	70
Status - I/O Port	71
Status - Network	71
IBM Printing Systems	71
4 Windows Configuration	73
Overview	73
Windows Environment Description	73
Windows Ethernet Interface Configuration	74
Mandatory	74
Optional	74
Configuration Using ARP	74
Storing The IP Address And Subnet Mask	76
Communicating Across Routers	77
Configuring A Default Router/Gateway	78
Changing Workgroup Names	78
Changing The Workgroup Name	79
Changing Destination Names	79
Changing Destination Names	81
Windows Host Configuration	82
Windows NT 4.0 Host Setup	82
Windows 2000/XP Host Setup	87
Windows NT 3.51 Host Setup	96
Windows 95/98 Or ME Host Setup	97
Windows 3.1 Host Setup	99
Windows Troubleshooting Tips	100
Technical Support	100
Ethernet Interface Cannot Be Found On The Network	100
HTML Configuration Forms Will Not Display	101
Errors Occur When Defining An LPR Printer	101
Cannot Browse The Ethernet Interface On The Network	102
Printer Errors When Printing Or No Output	102
TCP/IP Access Problem	103
Web Browser/HTTP Problem	105
Windows NT 4.0 Host Setup Problems	105
5 Unix Configuration	109
Overview	109
Unix Environment Description	109
Unix Ethernet Interface Configuration	110
Mandatory	110
Optional	110
Using ARP	110
Storing The IP Address And Subnet Mask	112
Using RARP	113
Using BOOTP	114
Communicating Across Routers	115
Configuring A Default Router/Gateway	116
Unix Host Configuration	116
Manual System V Host Setup	116
Manual LPR/LPD Host Setup	117
Printing From AIX	119
Printing With FTP	119
Setting Up AIX 4.x	120
Direct Socket Printing	121
Unix Troubleshooting Tips	122
Ethernet Interface Cannot Be Found On The Network	122
Nothing Prints	123
Stair-Stepped Output	124
No Form Feed Or Extra Page Comes Out	125
TCP/IP Access Problem	125
Front Panel Message - Dynamically Set Params Read Only	127
6 Novell Configuration	129
Overview	129
Novell Environment Description	129
Novell Ethernet Interface Configuration	130
Using HTML Forms	131
Novell Host Configuration	132
NetWare Version 3.x PSERVER Setup	132
NetWare Version 3.x RPRINTER Setup	134
NetWare Version 4.x and 5.x PSERVER Setup	137
NetWare Version 4.x and 5.x RPRINTER Setup	140
Novell Troubleshooting Tips	142
NetWare 3.x - No PSERVER Connection	143
NetWare 4.x and 5.x- No PSERVER Connection	144
7 Novell Configuration For 10/100Base-T Interfaces	145
Overview	145
Novell Ethernet Interface Configuration (10/100Base-T)	146
Preferred File Server (NDS and Bindery Setups)	146
Setting Password Security (NDS and Bindery Setups)	149
Adjusting Polling Time (NDS and Bindery Setups)	151
Changing The Ethernet Interface Name (NDS and Bindery Setups)	152
Changing The Ethernet Interface Frame Type (NDS and Bindery Setups)	154
Changing The Ethernet Interface Mode (NDS and Bindery Setups)	155
Setting The Ethernet Interface NDS Context (NDS Setups)	156
Setting The Ethernet Interface Preferred NDS Tree (NDS Setups)	157
Novell Host Configuration (10/100Base-T)	158
NDS PSERVER Setup (Netware 4.x/5.x)	159
Bindery PSERVER Setup (Netware 3.x, Netware 4.x, and Netware 5.x)	162
Referencing A Bindery Queue In NDS (Netware 3.x, Netware 4.x, and Netware 5.x)	162
RPRINTER/NPRINTER Setup (Netware 3.x, Netware 4.x, and Netware 5.x)	163
NDPS Configuration (Netware 4.11 and Above)	166
Troubleshooting (10/100Base-T)	169
PSERVER Setup	169
RPRINTER/NPRINTER Setup	172
Printing Related	174
8 OS/2 Configuration	177
Overview	177
Configuring The Ethernet Interface TCP/IP Settings	177
Mandatory Settings	178
Optional Settings	178
OS/2 Workstation Configuration	178
Using The LPR Command	178
Using An OS/2 LPR Print Queue	179
TCP/IP Access Problem	182
9 AS/400 Configuration, ASCII Printer	185
Overview	185
Configuring AS/400 For ASCII Using TCP/IP	187
Configuring With ADDTCPIFC	187
Configuring A Router Definition With ADDTCPRTE	189
Configuring A Local Domain And Hostname	189
Configuring A TCP/IP Host Table Entry	189
Configuring The AS/400 For Printing	190
Setting Up Printing For ASCII Files	190
Verify Printing On AS/400	195
AS/400 ASCII Troubleshooting	196
TCP/IP Access Problem	197
Web Browser/HTTP Problem	199
10 AS/400 Configuration, IPDS Printer	201
Configuring An IPDS Printer On The AS/400	201
Requirements	201
Configuration Checklist	202
Configuring An AS/400 TCP/IP Interface With ADDTCPIFC	203
Configuring PSF/400 For IPDS On V3R7 Or V4R1	205
Configuring PSF/400 for IPDS On V4R2 And Above	212
Verifying The IPDS Configuration On AS/400	219
Sharing The AS/400 Printer On The Network	220
Printer Sharing Parameters	221
AS/400 Troubleshooting	222
Cannot PING The Printer	222
PSF/400 Terminates When Initialized	223
Spooled Print File Remains In PND Status	223
Spooled Files Disappear Without Printing	224
Data Is Being Clipped	224
11 MVS Configuration for an IPDS Printer	225
Overview	225
Requirements	225
Configuration Checklist	226
Configuring PSF for MVS to Print IPDS Files	227
Configuration Procedure	227
Verifying a TCP/IP-Attached Printer on MVS	237
Sharing IBM 4400 Printers on MVS	238
JES Spool Printer Sharing	238
Port Switching Printer Sharing	240
Handling MVS Connectivity Problems	240
Ping is Not Successful	240
Ping is Successful	241
12 SNMP Installation Instructions	243
Configuring for a *LAN 3812 SNMP Device Description	243
Configuration Instructions	243
Varying on the Printer	249
Problem Areas for Consideration	249
Additional Information	250
13 Monitoring Printers	251
Implementing Printer Management	251
Agent/Manager Model	251
MIB	252
SNMP	254
The Printer Management Utility Software (PMU)	254
Monitoring Tools	254
OS/2 TCP/IP	254
Monitoring With AIX NetView/6000	255
Setting The SNMP Community Name	255
14 IBM Network Printer Manager	257
Overview	257
15 Commands	259
Command Shell Overview	259
npsh Access Methods	259
Main npsh Command Prefixes	259
Getting Command Help	260
Complete Command List	260
Store Commands	261
Set Commands	267
List Commands	279
Miscellaneous Commands	281
16 Extra Features	285
Ethernet Interface Security	285
Users And Passwords	285
TCP Access Lists	287
Printer Monitoring And Logging	288
Printer And Print Job Monitoring	288
Printer Logging Through Logpaths	289
Ethernet Interface Naming Schemes	291
Notices	293
Energy Star	293
Notices	294
Trademarks	296
Product Recycling and Disposal	298
Communication Statements	298