IBM 4400-006 User Manual - Page 174

Chapter 7 Troubleshooting (10/100Base-T) • If the Ethernet Interface has logged in to the file server but has not attached to the queue, there may be a permission problem. Make sure the appropriate users have rights to this queue (they should be in the group "everyone"). Also, you may have to assign the queue to root so it is available to everyone. If none of these help your situation, try the whole setup again. Completely delete the setup that is giving you trouble and go through the setup again following each step carefully. NOTE: After completing a PSERVER set up and before beginning a new set up, be sure to reboot the printer. Wait at least a minute for the Print Server to login and attach to a queue. Printing Related The Job Goes To The Queue But Nothing Prints If nothing is printing, first make sure you have a connection to the Ethernet Interface. Please see "RPRINTER/NPRINTER Setup" on page 172 if you are having connection-related problems. Otherwise, consider these points when trying to solve printing problems in a Novell environment: • Does the job leave the queue or is it stuck there indefinitely? If it leaves properly, the problem points to the actual printing mechanism on your Novell system (e.g., CAPTURE, NPRINT, etc.), to the print job format, or to the printer itself. Otherwise, review the configuration steps you have already followed. • Have you confirmed that you can print from the Ethernet Interface to the printer and ignore the Novell setup altogether? Please see "start fox|tts|loopb prn" on page 282 for a good test. • Is anything happening on the printer when the print job is sent? Sometimes, the print job may have arrived at the printer but might be waiting for a manual form feed. If so see "Commands" on page 259 for information on trailer strings. • Is the printing mechanism you are using (e.g., CAPTURE, NPRINT, etc.) configured to service the appropriate queue? 174