IBM 4400-006 User Manual - Page 122

Chapter 5 Unix Troubleshooting Tips Unix Troubleshooting Tips This section provides information on possible solutions to some standard configuration errors. If you require technical support, please have as much of the following information available when you call: 1. Level of software are you running. 2. Type of attachment do you have. 3. Your host operating system. 4. How often, and when the problem occurs. 5. A detailed description of the problem. 6. A detailed description of your network and the components attached. Ethernet Interface Cannot Be Found On The Network • Have you configured the Ethernet Interface with a unique and valid IP address which corresponds with the other IP addresses on your network? For example, are you sure no other device is using this IP address? • Are you sure you are trying to talk to the Ethernet Interface from a Unix station on the same subnet? Currently, the print server can only be seen locally unless you configured it with a routing entry. • If you look at the back of the printer, is the STAT LED flashing once a second or is it quicker than that? A slower, once-asecond rate tells you that the print server is in fact configured with an IP address. A faster rate indicates it knows nothing about this, so you may need to try the configuration process again. • Have you confirmed that the network connection to the Ethernet Interface is working correctly? Trying different network cables and locations will help narrow down the problem. 122