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Kyocera ECOSYS M3550idn ECOSYS M3040idn/M3540idn/M3550idn/M3560idn Operation G - Page 376

Error, Message, Corrective Actions, Reference, Check the network and Command Center RX.

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Troubleshooting > Troubleshooting Error Code 2101 Message Failed to send via SMB. Failed to send via FTP. Failed to send the e-mail. 2102 2103 Failed to send via FTP. Failed to send the e-mail. 2201 2202 2203 2231 3101 Failed to send the e-mail. Failed to send via FTP. Failed to send via SMB. Failed to send the e-mail. Failed to send via FTP. Corrective Actions Check the network and SMB settings. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and FTP settings. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and Command Center RX. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • POP3 server name of the POP3 user • SMTP server name Check the network. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the following of the FTP server. • Is FTP available? • The server is not operating properly. Check the network. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the network. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the authentication methods of both the sender and the recipient. Check the network. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Reference Page - - - - - - - - - 10-24

Section	Page
Contents	3
Overview	9
Machine Features	10
Guides Provided with the Machine	14
About the Operation Guide (this Guide)	15
Structure of the guide	15
Conventions Used in This Guide	16
Menu Map	19
1 Legal and Safety Information	31
Notice	32
Safety Conventions in This Guide	32
Environment	33
Precautions for Use	34
Laser Safety (Europe)	35
SAFETY OF LASER BEAM (USA)	36
Safety Instructions Regarding the Disconnection of Power	37
WARNING	37
Radio Tag Technology	37
Other precautions (for users in California, the United States)	37
Warranty (the United States and Canada)	38
Legal Restriction on Copying/Scanning	40
EN ISO 7779	40
EK1-ITB 2000	40
Legal Information	41
Energy Saving Control Function	47
Automatic 2-Sided Copy Function	47
Resource Saving - Paper	47
Environmental benefits of \	47
Energy Star (ENERGY STAR®) Program	48
2 Installing and Setting up the Machine	49
Part Names	50
Machine Exterior	50
Connectors/Interior	51
With Optional Equipments Attached	52
Connecting the Machine and Other Devices	53
Connecting Cables	54
Connecting LAN Cable	54
Connecting USB Cable	55
Connecting the Power Cable	55
Power On/Off	56
Power On	56
Power Off	56
Login/Logout	57
Login	57
Logout	58
Default Settings of the Machine	59
Setting Date and Time	59
Network Setup (LAN Cable Connection)	61
Energy Saver function	62
Low Power Mode and Auto Low Power Mode	62
Sleep and Auto Sleep	63
Quick Setup Wizard	65
Installing Software	68
Software on DVD (Windows)	68
Installing Software in Windows	69
Uninstalling the Software	74
Installing Software in Mac Computer	75
Setting TWAIN Driver	77
Setting WIA Driver	78
Checking the Counter	79
Additional Preparations for the Administrator	80
Sending Documents to a PC	80
Strengthening the Security	80
Command Center RX	82
Accessing Command Center RX	83
Changing Security Settings	85
Changing Device Information	87
E-mail Settings	89
Registering Destinations	93
Creating a New Custom Box	95
Printing a document stored in a Custom Box	96
Transferring Data from Our Other Products	98
Migrating the Address Book	98
3 Preparation before Use	102
Using the Operation Panel	103
Operation Panel Keys	103
Adjusting the Operation Panel Angle	104
Touch Panel Display	105
Home Screen	105
Display for Device Information	109
Display of Keys That Cannot Be Set	110
Enter key and Quick No. Search key	111
Help Screen	112
Loading Paper	113
Precaution for Loading Paper	114
Loading in the Cassettes	115
Loading Paper in the Multi Purpose Tray	119
Specifying Paper Size and Media Type	123
Paper Stopper	125
Preparation for Sending a Document to a Shared Folder in a PC	126
Making a note of the computer name and full computer name	126
Making a note of the user name and domain name	127
Creating a Shared Folder, Making a Note of a Shared Folder	128
Configuring Windows Firewall	132
Registering Destinations in the Address Book	136
Adding a Destination (Address Book)	136
Adding a Destination on One Touch Key (One Touch Key)	142
4 Printing from PC	144
Printing from PC	145
Printing on Non-standard Sized Paper	147
Printer Driver Print Settings Screen	148
Printer Driver Help	149
Changing the Default Printer Driver Settings (Windows 7)	149
Canceling Printing from a Computer	149
Printing by AirPrint	150
Printing Data Saved on the Printer	151
Specifying the Job Box from a Computer and Storing the Job	151
Printing Documents from Private Print Box	151
Printing Document from Stored Job Box	154
Printing Document from Quick Copy Box	157
Printing Document from Proof and Hold Box	160
5 Operation on the Machine	163
Loading Originals	164
Placing Originals on the Platen	164
Loading Originals in the Document Processor	165
Favorites	167
Registering Favorite	168
Recalling Favorite	171
Editing and Deleting Favorite	172
Application	173
Installing Applications	173
Using Applications	174
Uninstalling Applications	175
Registering Shortcuts	176
Adding Shortcuts	176
Editing and Deleting Shortcuts	177
Copying	178
Basic Operation	178
Reserve Next	179
Canceling Jobs	180
Sending	181
Basic Operation	182
Specifying Destination	184
Checking and Editing Destinations	192
Confirmation Screen of Destinations	193
Recall	194
Send to Me (E-mail)	194
Sending to Different Types of Destinations (Multi Sending)	195
Canceling Sending Jobs	196
WSD Scan	197
Scanning using TWAIN	199
Scanning with FMU Connection	201
How to use the FAX Function	202
What is Document Box?	203
Basic Operation for Document Box	204
Using a Custom Box	205
Creating a New Custom Box	205
Editing and Deleting Custom Box	207
Storing Documents	208
Printing Documents	209
Editing Documents	210
Deleting Documents	211
Printing Documents Stored in Removable USB Memory	212
Saving Documents to USB Memory (Scan to USB)	214
Check the USB Memory Information	215
Removing USB Memory	216
6 Using Various Functions	217
Functions Available on the Machine	218
Copy	218
Send	219
Custom Box (Printing)	221
Removable Memory (Store File, Printing Documents)	222
Functions	224
Original Size	224
Paper Selection	225
Original Orientation	226
Collate	226
Density	227
Original Image	227
EcoPrint	228
Color Selection	228
Sharpness	229
Background Density Adj. (Background Density Adjustment)	229
Prevent Bleed-thru	230
Zoom	230
Combine	232
Duplex	234
Continuous Scan	235
Job Finish Notice	236
File Name Entry	237
Priority Override	237
Quiet Mode	237
Duplex (2-sided Original)	238
Sending Size	239
File Format	240
File Separation	243
Scan Resolution	243
E-mail Subject/Body	243
FTP Encrypted TX	244
Delete after Printed	244
Storing Size	245
Encrypted PDF Password	245
JPEG/TIFF Print	246
XPS Fit to Page	246
7 Status/Job Cancel	247
Checking Job Status	248
Details of the Status Screens	250
Checking Detailed Information of Jobs	254
Checking Job History	255
Checking the Detailed Information of Histories	257
Sending the Log History	257
Job Operation	258
Pause and Resumption of Jobs	258
Canceling of Jobs	258
Device/Communication	259
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	261
8 Setup and Registration (System Menu)	262
System Menu	263
Operation Method	263
System Menu Settings	265
Language	267
Report	267
User Property	270
Cassette/MP Tray Settings	270
Common Settings	272
Home	280
Copy	281
Send	282
Document Box	283
FAX	283
Application	284
Internet	284
Address Book/One Touch	284
User Login/Job Accounting	285
Printer	286
System/Network	288
Date/Timer/Energy Saver	298
Adjustment/Maintenance	301
9 User Authentication and Accounting (User Login, Job Accounting)	303
Overview of User Login Administration	304
Enabling User Login Administration	305
Setting User Login Administration	307
Adding a User (Local User List)	307
Changing User Properties	311
User Account Lockout Setting	315
User Login Administration for Printing	317
To Manage the Users to Scan Using TWAIN	318
To Manage the Users to Scan Using WIA	319
To Manage the Users that Send Faxes from a PC	320
Local Authorization	321
Group Authorization Settings	322
Obtain NW User Property	325
Simple Login Settings	327
ID Card Settings	331
Using User Login Administration	333
Login/Logout	333
User Login Administration on a PC	333
Overview of Job Accounting	334
Enabling Job Accounting	335
Job Accounting Access	336
Setting an Account	337
Adding an Account	337
Restricting the Use of the Machine	339
Editing an Account	340
Deleting an Account	342
Job Accounting for Printing	343
Job Accounting for Scan Using TWAIN	344
Job Accounting for Scan Using WIA	345
Job Accounting for the FAX Transmitted from a Computer	346
Configuring Job Accounting	347
Default Setting	347
Counting the Number of Pages Printed	348
Print Accounting Report	349
Using Job Accounting	351
Login/Logout	351
Job Accounting on a PC	351
Unknown ID Job	352
10 Troubleshooting	353
Regular Maintenance	354
Cleaning	354
Toner Container Replacement	357
Waste Toner Box Replacement	360
Troubleshooting	362
Solving Malfunctions	362
Responding to Messages	367
Adjustment/Maintenance	377
Clearing Paper Jams	378
11 Appendix	386
Optional Equipment	387
Overview of Optional Equipment	387
Optional Applications	395
Character Entry Method	397
Entry Screens	397
Entering Characters	399
Paper	400
Basic Paper Specifications	400
Choosing the Appropriate Paper	401
Special Paper	404
Specifications	408
Common Functions	408
Copy Functions	410
Printer Functions	410
Scanner Functions	411
Document Processor	411
Paper Feeder (500-sheet) (Option)	412
Glossary	413

Match case Limit results 1 per page

10-24

Troubleshooting > Troubleshooting

2101

Failed to send via SMB.

Check the network and SMB settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send via FTP.

Check the network and FTP settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send the e-mail.

Check the network and Command Center RX.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

POP3 server name of the POP3 user

•

SMTP server name

—

2102

2103

Failed to send via FTP.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

Check the following of the FTP server.

•

Is FTP available?

•

The server is not operating properly.

—

Failed to send the e-mail.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

2201

2202

2203

2231

Failed to send the e-mail.

Failed to send via FTP.

Failed to send via SMB.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

3101

Failed to send the e-mail.

Check the authentication methods of both the sender

and the recipient.

—

Failed to send via FTP.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

Error

Code

Message

Corrective Actions

Reference

Page