Contents
xi
v1.0, March 2008
Performing Diagnostics
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6-26
Chapter 7
Troubleshooting
Basic Functions
..............................................................................................................
7-1
Power LED Not On
...................................................................................................
7-1
LEDs Never Turn Off
................................................................................................
7-2
LAN or Internet Port LEDs Not On
...........................................................................
7-2
Troubleshooting the Web Configuration Interface
..........................................................
7-2
Troubleshooting the ISP Connection
..............................................................................
7-4
Troubleshooting a TCP/IP Network Using a Ping Utility
.................................................
7-5
Testing the LAN Path to Your Firewall
......................................................................
7-5
Testing the Path from Your PC to a Remote Device
................................................
7-6
Restoring the Default Configuration and Password
........................................................
7-7
Problems with Date and Time
.........................................................................................
7-7
Appendix A
Default Settings and Technical Specifications
Appendix B
System Logs and Error Messages
System Log Messages
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B-1
System Startup
........................................................................................................
B-1
Reboot
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B-2
NTP
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B-2
Login/Logout
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B-3
Firewall Restart
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B-3
IPSec Restart
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B-4
WAN Status
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B-4
Load Balancing
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B-4
Auto Rollover
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B-5
PPP Logs
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B-6
Web Filtering and Content Filtering Logs
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B-8
Traffic Metering Logs
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B-10
Unicast Logs
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B-10
ICMP Redirect Logs
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B-10
FTP Logging
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B-11
Invalid Packet Logging
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B-11