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Samsung SL-K7600LX User Guide - Page 225

Troubleshooting

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10. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter includes: • Redistributing toner 226 • Replacing the toner cartridge 228 • Replacing the imaging unit 231 • Replacing the waste toner container 232 • Tips for avoiding paper jams 234 • Clearing paper jams 235 • Understanding display messages 253 • Power and cable connecting problems 261 • Solving other problems 262 If you cannot solve problems using this chapter, contact your administrator or service center. You can see the contact information from Settings > Contact Information > System Administrator or Samsung Support. This information is configured by the machine's administrator.

Section	Page
Basic	1
1. Introduction	5
Key benefits	6
Features by model	8
Useful to know	12
About this user’s guide	13
Safety information	14
Machine overview	20
Control panel	23
Connecting a network cable	25
Turning on the machine	26
Understanding the LEDs	28
Display screen and useful menu	31
Understanding the pop-up keyboard	41
Installing the driver locally	42
Reinstalling the driver	45
2. Media and Tray	47
Loading originals	48
Selecting print media	53
Loading paper in the tray	54
Printing on special media	62
Tray Settings	69
3. Printing	71
Printer driver features	72
Basic printing	73
Opening printing preferences	75
Using special print features	85
Using Direct Printing Utility	93
Changing the default print settings	95
Setting your machine as a default machine	96
Print Settings in Machine	97
Setting Device Options	98
Printing to a file (PRN)	100
Mac printing	101
Linux printing	103
UNIX printing	105
4. Copying	107
Understanding the copy screen	108
Basic copy	121
Using the Quick Copy menu	122
ID card copying	123
5. Scan & Send(Scanning)	128
Understanding the Scan & Send screen	129
Basic scan	139
ID Send	140
Scanning with TWAIN-enabled software	142
Using Samsung Easy Document Creator	143
Mac scanning	145
Linux scanning	146
6. Faxing(Optional)	147
Preparing to fax	148
Using a fax in your computer	149
Understanding the fax screen	151
Sending a fax	159
Receiving a fax	161
7. Setting up an Address book	166
Understanding the address screen	167
Using the control panel	169
Using SyncThru™ Web Service	173
8. Management Tools	182
Accessing management tools	183
SyncThru™ Web Service	184
Easy Capture Manager	191
Samsung AnyWeb Print	192
Easy Eco Driver	193
Using Samsung Easy Document Creator	194
Using Samsung Printer Center	195
Using Samsung Easy Printer Manager	198
Using Samsung Printer Status	200
Using Samsung Printer Experience	202
Using Box	208
9. Supplies and Accessories	211
Ordering supplies and accessories	212
Available supplies	213
Available accessories	215
Available maintenance parts	217
Installing accessories	218
Checking replaceable’s lifespan	220
Using a USB drive device	221
10. Troubleshooting	225
Redistributing toner	226
Replacing the toner cartridge	228
Replacing the imaging unit	231
Replacing the waste toner container	232
Tips for avoiding paper jams	234
Clearing paper jams	235
Understanding display messages	253
Power and cable connecting problems	261
Solving other problems	262
11. Appendix	278
Specifications	279
Regulatory information	291
Copyright	303
Advanced (Administrator’s Guide)	305
1. About this Administrator’s Guide	308
Convention	309
Intended audience	310
Security policies for administrators	311
Terminology used in this guide	312
2. Advanced Features for Settings Menu	314
Log-in	315
Language and Input	316
Machine	317
Admin Settings	323
Management	332
Network Settings	334
System	338
3. Network Setup	339
Network environment	340
Accessing network setup	341
Network settings (configuring TCP/IP)	342
Print settings (Ports to set for network printing)	345
Set Protocols	346
Network filtering settings	347
Installing driver over the network	348
Supported Mobile Apps	356
Wireless network setup (Optional)	357
Using the BLE/NFC feature (Optional)	365
Mopria™	376
AirPrint	378
Samsung Cloud Print	379
PrinterOn	382
Google Cloud Print™	384
4. Maintenance	386
Monitoring the supplies life	387
Setting supplies reorder notification	388
Replacing & redistributing supplies	389
Finding the serial number	390
Clearing memory	391
Cleaning the machine	392
Tips for storing the machine, supplies, and paper	400
Tips for moving the machine	401
Printing a demo page	402
Glossary	403
Contact SAMSUNG worldwide	415
Index	422
A	422
accessories	422
installing 218	422
ordering 215	422
accounting 189	422
address book 187	422
group 187	422
inividual 187	422
adjusting	422
altitude 316, 322	422
AirPrint 376, 378	422
alerts 186	422
altitude adjustment 316, 322	422
answering machine/fax 161	422
AnyWeb Print 192	422
application 330	422
enable/disable 330	422
installing 330	422
managing 330	422
uninstalling 331	422
viewing 330	422
authentication 325	422
login 185, 315	422
authority 189	422
B	422
booklet printing 86	422
booklets 86	422
C	422
certificate 188	422
checking stored document 391	422
cleaning	422
imaging unit area 394	422
imaging unit charger 396	422
inside 392	422
outside 392	422
scan unit 399	422
toner area 393	422
waste toner bottle area 398	422
cleaning a machine 392	422
connect	422
printer cable 25	422
control panel 23	422
convention 13	422
copy	422
setting 187	422
copying	422
basic copying 121, 139	422
understanding the copy screen 108, 129, 151, 167	422
customer support 338	422
D	422
default paper selection	422
printing 329	422
default settings	422
setting a fax header 159	422
deleting	422
address book 172	422
demo page 402	422
device options 218	422
direct printing utility 93	422
display screen 23	422
displaying	422
IP address 343	422
divice options 98	422
document box	422
understanding the document box screen 208	422
document feeder 49	422
driver installation 348	423
Unix 353	423
duplex printing	423
print 87	423
E	423
easy document creator 143, 194	423
e-book conversion 194	423
editing	423
group address 171	423
individual address 170	423
error correction mode 164	423
error message 253	423
ethernet 342	423
external authentication server 189	423
F	423
favorites settings, for printing 83	423
fax	423
address book 187	423
clearing stored documents 391	423
forward 165	423
prefix dial 164	423
printing 165	423
secure receive 165	423
toll save 164	423
fax receiving	423
changing the receive mode 161	423
in answering machine/fax 161, 163	423
secure receiving 162	423
fax sending	423
delay sending 160	423
resending automatically 160	423
sending a fax 159	423
fax, email	423
individual address 169	423
faxing	423
changing receiving mode 161	423
delaying a fax transmission 160	423
forwarding 163	423
preparing to fax 148	423
receiving 161	423
receiving a fax in memory 163	423
receiving in Ans/Fax mode 161	423
receiving in Tel mode 161	423
sending 159	423
setting the fax header 159	423
features 6	423
machine features 279	423
print media feature 282	423
printer driver 72	423
filtering 188	423
IPv6 188, 189	423
MAC 189	423
network 347	423
firmware 190	423
front view 1 20	423
front view 2 21	423
G	423
general icons 13	423
general settings 316, 317, 323, 332	423
glossary 403	423
google cloud printing 384	423
group	423
group address 171	423
H	423
HTTP settings 188	423
I	423
id copy 123, 140	423
imaging unit	424
replacing imaging unit 231	424
inner view 21, 22	424
IPP settings 187	424
J	424
jam	424
clearing paper 235	424
tips for avoiding paper jams 234	424
JPEG	424
USB scanning memory device 169, 175	424
K	424
keyboard	424
understanding the keyboard 41	424
L	424
LED	424
machine status 28, 30	424
understanding the status LED 28	424
link 190	424
Linux	424
common Linux problems 276	424
driver installation for network connected 352	424
printer properties 104	424
printing 103	424
scanning 146	424
linux scanning 146	424
loading	424
in the document feeder 49	424
originals on the scanner glass 48	424
paper in multi-purpose tray 58	424
paper in the tray1 54	424
special media 62	424
log 189	424
login 185, 315	424
LPR/LPD settings 187	424
M	424
Mac	424
common Mac problems 275	424
driver installation for network connected 351	424
driver reinstallation for USB cable connected 46	424
scanning 145	424
system requirements 289	424
mac scanning 145	424
machine detail 338	424
machine protocols 346	424
Macintosh	424
printing 101	424
maintenance parts 217	424
managing	424
address book 187	424
application 190, 330	424
user 189	424
managing USB memory 224	424
margin	424
printing 329	424
memory	424
clearing memory 391	424
moving 401	424
multi-purpose tray	424
loading 58	424
tips on using 58	424
using special media 62	424
N	424
network	424
authentication 325	424
driver installation	425
Linux 352	425
Mac 351	425
UNIX 353	425
Windows 348	425
installing environment 290, 340	425
SetIP program 361	425
setting up 340	425
wireless network setup 357	425
network filtering 347	425
N-up printing	425
Macintosh 101	425
Windows 85	425
O	425
optional tray	425
loading paper 54	425
ordering 215	425
original document	425
loading	425
in the document feeder 49	425
on the scanner glass 48	425
overlay printing	425
create 91	425
delete 92	425
print 92	425
P	425
paper size 69	425
paper type 69	425
poster, print 86	425
postScript driver	425
troubleshooting 277	425
power save 319, 320	425
print	425
mobile OS 356	425
mobileprint 356	425
print media	425
card stock 67	425
envelope 63, 65	425
glossy 68	425
guidelines 53	425
labels 65	425
letterhead/preprinted paper 67	425
output support 282	425
paper tab in printer preferences 77	425
special media 62	425
printer preferences	425
Linux 104	425
printer properties	425
opening printer preferences 75	425
printer status	425
general information 200	425
PrinterOn 382	425
printing	425
changing the default print settings 95	425
changing the print percentage 88	425
duplex 187, 329	425
fitting your document to a selected paper size 88	425
Linux 103	425
Macintosh 101	425
margin 187, 329	425
multiple pages on one sheet of paper	425
Macintosh 101	425
Windows 85	425
network printing 345	425
paper orientation 187, 329	425
poster 86	425
printing a document	425
Windows 73	425
printing on both sides of paper	425
Macintosh 102	425
Windows 87	426
printing to a file 100	426
UNIX 105	426
using direct printing utility 93	426
using overlay 91	426
using watermarks 89	426
printing a document	426
Linux 103	426
Macintosh 101	426
UNIX 105	426
problem	426
operating system problems 274	426
problems	426
copying problems 271	426
paper feeding problems 262	426
power problems 261	426
printing quality problems 266	426
touch screen 262	426
Q	426
quick copy 122	426
R	426
Raw TCP/IP settings 187	426
rear view 22	426
register	426
PrinterOn 382	426
regulatiory information 291	426
report 332	426
demo page 332	426
requirements	426
SyncThruTM Web Service 184	426
S	426
safety	426
information 14	426
symbols 14	426
samsung cloud printing 379	426
samsung printer experience 202	426
Samsung Printer Status 200	426
scan	426
email server 188	426
scanner	426
glass 48	426
loading documents 48	426
scanner glass	426
loading documents 48	426
scanning	426
Linux scanning 146	426
Mac 145	426
TWAIN 142	426
searching	426
address book 172	426
security	426
system 188	426
security settings	426
user authentication 325	426
serial number 390	426
server settings 339	426
service contact numbers 415	426
SetIP program 361	426
settings	426
copy 187	426
current 186	426
DNS 343	426
ethernet 342	426
fax 187	426
gernal 316, 317, 323, 332	426
HTTP 188	426
machine 187	426
margin 187, 329	426
network 187, 339, 342	426
printer 187	427
scan 187	427
security 188	427
network 188	427
system 188	427
server 339	427
server for printing 345	427
sound 318, 319	427
SyncThruTM Web Service 188	427
TCP/IPv4 342	427
tray 318	427
WINS 343	427
sound 318, 319	427
specifications 279	427
general 279	427
print media 282	427
stored documents 391	427
storing	427
machine 400	427
paper 400	427
supplies 400	427
supplies	427
available supplies 213	427
monitoring the supplies life 387	427
ordering 213	427
storing 400	427
SyncThru Web Service	427
copy 187	427