Samsung SL-K7600LX User Guide - Page 263

Solving other problems Condition Suggested solutions Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 282). • If an original does not feed into the machine, the DSDF rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (see "Print media specifications" on page 282). • There may be debris inside the machine. Open the front door and remove any debris. • If an original does not feed into the machine, the DSDF rubber pad may need to be replaced. Contact a service representative. Envelopes skew or fail Ensure that the paper guides are against both sides of to feed correctly. the envelopes. 18 Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default machine. Select your machine as your default machine in your Windows. Check the machine for the following: • The front door is not closed. Close the front door. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 235). • No paper is loaded. Load paper (see "Loading paper in the tray" on page 54). • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or imaging unit. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the machine cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. 10. Troubleshooting 263