Sony Ericsson P910i User Guide - Page 178

This is the Internet version of the user's guide. © Print only for private use. REFERENCE Troubleshooting This chapter consists of a selection of suggestions for solving possible problems with your P910i. If this does not help, please try the Knowledge base on the global support site, www.SonyEricsson.com/support. There you also find other information that can be helpful. Your P910i also contains help files with additional information. Access help with the menu option Edit > Help or, in many dialog boxes, with the help icon . To improve performance, you can update the software of your P910i. See "Sony Ericsson Update Service" on page 133. If you need to hand in your P910i for repair, please note that you may lose information and content that you have saved in your P910i. You are advised to make a copy of such information (make a backup) before handing your P910i in for repair. Start-up problems P910i will not start • Handheld phone: recharge or replace the battery. • Make sure the contacts on the battery and charger are clean and avoid charging the battery in extreme temperatures. • Vehicle Handsfree: check that the P910i is properly inserted into the holder and check the fuse in the fuse holder (connected to the battery cable). Lock problems Insert card • Make sure a SIM card is activated and inserted into your P910i. See 'SIM card' on page 12. Blocked SIM card If your PIN is entered incorrectly three times in a row, the SIM card will be blocked. You can unblock it by using your PUK. See 'SIM card lock' on page 37. 178 Troubleshooting