Cisco 7921G Phone Guide

Cisco 7921G - Unified Wireless IP Phone VoIP Manual

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  • Cisco 7921G | Phone Guide - Page 1
    Cisco Unified Wireless IP Phone 7921G Guide for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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    reserved. OL-10806-02 QUICK REFERENCE Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later Common Phone Tasks Using the Phone Shortcut Keys and Buttons Softkey Definitions Phone Screen Icons Entering Text Using the Phone Power on the Press (red key) and
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    Features Phone line Speed-dial number Service URL Voice message Other Features Mute on Headset active Speaker mode active Ringer off (silent mode) Ring and vibrate on Vibrate only on Application active Radio signal status Battery charge status No radio signal Docked in desktop charger Keypad locked
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    the Battery 8 Using the USB Cable and PC Port to Charge the Battery 9 Powering On the Phone 10 Setting Username and Passwords 11 Entering and Editing Text 11 Accessories for the Cisco Unified Wireless IP Phone 7921G 12 Headset Information 12 Securing the Phone with a Lock Set and Cable Lock 13
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    Others from Viewing or Joining a Shared-Line Call 41 Tracing Suspicious Calls 41 Making and Receiving Secure Calls 42 Prioritizing Critical Calls 43 Using Cisco Extension Mobility 44 Using Push to Talk Service 44 Using a Handset, Headset, and Speakerphone 45 Obtaining a Headset 46 iv OL-10806-02
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    Configuring Features and Services on the Web 63 Setting Up Speed Dials on the Web 63 Using Personal Directory on the Web 64 Setting Up Phone Services on the Web 67 Controlling User Settings on the Web 68 Controlling Line Settings on the Web 70 Cisco Unified Wireless IP Phone 7921G for Cisco Unified
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    Using Cisco WebDialer 71 Understanding Additional Configuration Options 73 Troubleshooting Your Phone 75 General Troubleshooting 75 Viewing Phone Administration Data 76 Using the Quality Reporting Tool 76 Cisco One-Year Limited Hardware Warranty Terms 77 Index 79 vi OL-10806-02
  • Cisco 7921G | Phone Guide - Page 9
    59. Customizing your phone using the User Options web pages See Accessing Your User Options Web Pages, page 60. See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 10
    for the Cisco Unified Wireless IP Phone 7920 Series and Peripheral Devices document that accompanied this product. Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Warning Voice over IP (VoIP) service and the emergency calling service do
  • Cisco 7921G | Phone Guide - Page 11
    the Cisco Unified Wireless IP Phone 7921G manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions
  • Cisco 7921G | Phone Guide - Page 12
    -7921G-STD Extended use battery-CP-BATT-7921G-EXT Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. Australia-CP-PWR-7921G-AU= Central Europe-CP-PWR-7921G-CE= China-CP-PWR-7921G-CN= Japan-CP
  • Cisco 7921G | Phone Guide - Page 13
    quality cables and connectors. Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Accessibility Features A list of accessibility features is available upon request. Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 14
    will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and
  • Cisco 7921G | Phone Guide - Page 15
    Charge the Battery, page 8 • Using the USB Cable and PC Port to Charge the Battery, page 9 Charging Times Battery Type Standard Extended AC Power Supply Connected to Phone 2 hours 3 hours Phone Connected to PC with USB Cable 5 hours 7 hours Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 16
    leave the phone plugged into the power cord. To charge the battery in the phone using the AC power supply, use this diagram: 1 AC plug adapter-Insert the AC plug adapter into the slot on the power supply. 2 AC Power supply-Insert into an AC outlet. 3 Phone connector on AC power supply cable-Insert
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    light after the phone briefly displays "USB Connected" on the status line. While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
  • Cisco 7921G | Phone Guide - Page 18
    button) until the phone powers on. 2. You might need to enter a username and password to access the wireless network. For more information, see Setting Username and Passwords, page 11. 3. After completing authentication and registration with Cisco Unified CallManager, the phone displays the main
  • Cisco 7921G | Phone Guide - Page 19
    upper case) that you want to enter. Press the number key and locate the number that you want to enter. Press
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    Standard and extended batteries • AC power supplies for different geographical areas • Desktop charger with speakerphone • Carrying cases • Lock sets For a complete list and description of accessories, refer to this guide: Cisco Unified Wireless IP Phone 7921G Accessory Guide. Headset Information To
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    about headsets for your phone, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide and these web sites: • http://www.plantronics.com • http://www.jabra.com Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top
  • Cisco 7921G | Phone Guide - Page 22
    your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock. Note The lock set does not include the cable lock
  • Cisco 7921G | Phone Guide - Page 23
    . • Access to network data, XML applications, and web-based services. • Online customizing of phone features and services from your User Options web pages. • An online help system that displays information on the phone screen. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager
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    • Slow blinking red-Voice message. (When phone is connected to AC power source, red light displays longer than when using only the battery.) • Slow blinking green-Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area. 16 OL-10806-02
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    between locking and unlocking the key pad. Allows you to enter these special characters when you are entering text: # 9 Zero (0) key 0 Enters "0" when dialing a number. Allows you to enter a space or these special characters when you are entering text Cisco Unified Wireless IP Phone 7921G
  • Cisco 7921G | Phone Guide - Page 26
    for the handset, headset, and speaker mode. 17 Applications button Used with XML applications, such as Push to Talk or directory services. For more information, see Using Push to Talk Service, page 44. Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7921G has only
  • Cisco 7921G | Phone Guide - Page 27
    Application icon-Indicates the application (such as Push to Talk) is active Primary phone line-Displays the phone number (directory number) for your primary phone line Displays time and date information Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 19
  • Cisco 7921G | Phone Guide - Page 28
    labels area Message - Hide Displays softkey features for the current call state Displays softkey options and provides access to the Options list of softkey features Displays the active navigation arrows for the menu or screen 5 Status and information Provides phone status or instructions Your
  • Cisco 7921G | Phone Guide - Page 29
    phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips on using and accessing Help Press , wait for the online help main menu to display, and then choose Help. Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 30
    , page 59 Adjust the Press volume during a call for a call on the handset, speaker, or headset. Using Phone Buttons, page 22 Change the ring When the phone is idle, press pattern for your vibrate, or silent mode. calls to set the ring volume, Customizing Rings, page 47 Understanding
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    Line, page 39. Call on hold Call forward enabled You have put this call on hold. See Using Hold and Resume, page 29. You have forwarded your primary line. See Forwarding All Calls to Another Number, page 32. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 32
    Feature Availability The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company's phone support team has configured your phone system. Therefore, some of the features
  • Cisco 7921G | Phone Guide - Page 33
    anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press . Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 25
  • Cisco 7921G | Phone Guide - Page 34
    digits. • To redial the last number, you can also press two times. Placing a Call-Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to
  • Cisco 7921G | Phone Guide - Page 35
    log in information. Place a Push to Talk call. 1. Choose (Services) >Push to Talk Using Push to Talk Service (name can vary). Service, page 44 2. Use or Talk to transmit. 3. Press or Stop to end. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
  • Cisco 7921G | Phone Guide - Page 36
    . After ringing once or twice, the call automatically connects to the handset or headset without pressing . Using AutoAnswer, page 46 Tips • To use any button to answer a call, see Changing Keypad Settings, page 51. • You can answer an incoming call even when the keypad is locked. 28 OL-10806-02
  • Cisco 7921G | Phone Guide - Page 37
    appropriate call and press Resume. Move a call on a shared line to your wireless phone or to your desk phone 1. From the phone with the active call on the shared line, press Hold. 2. From your other phone with the shared line, press Resume. Cisco Unified Wireless IP Phone 7921G for Cisco Unified
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    1. Press (Line View) to change to another line. 2. If a single call is holding on the line, the call automatically resumes. If another call is holding, scroll to highlight the appropriate call and press Resume. Press , or if the call is ringing on a different line, press Line View) to switch to
  • Cisco 7921G | Phone Guide - Page 39
    enabled on your phone, disconnecting without using Trnsfer again places the call on hold. • You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring it, choose Resume. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 40
    your settings in the User Options web pages. Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although
  • Cisco 7921G | Phone Guide - Page 41
    Options > Confrn. 2. Enter the participant's phone number. 3. Wait for the call to connect. 4. Choose Options > Confrn again to add the participant to your call. 5. Repeat to add additional participants. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 33
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    calls more calls on a single line. 2. Scroll to a call that you want to add to the conference. 3. Choose Options > Select. The selected call displays this icon. 4. Repeat this process for each call locate the person listed at the bottom of the list with an asterisk (*) next to the name. Drop
  • Cisco 7921G | Phone Guide - Page 43
    the initiator has joined. In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 35
  • Cisco 7921G | Phone Guide - Page 44
    call. Depending on configuration, your phone can support several speed-dial features: • Speed-dial numbers (identified with icons) in your Line View • Speed Dialing and Abbreviated Dialing • Fast Dials Note • To set up speed-dial numbers and Abbreviated Dial, you must access your User Options web
  • Cisco 7921G | Phone Guide - Page 45
    connected to the call. 2. If the call rings on your phone, press Answer to connect to the call. Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager
  • Cisco 7921G | Phone Guide - Page 46
    Store an active call using Call Park Retrieve a parked call Then... 1. During a call, choose Options > Park. 2. Note the call park number that displays on your phone screen. 3. Press the . Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Tip You
  • Cisco 7921G | Phone Guide - Page 47
    must have the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a Shared-Line Call, page 41. Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared line. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager
  • Cisco 7921G | Phone Guide - Page 48
    to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is Look for the in use icon and the "In Use Remote" message. Add yourself to a call on a shared line
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    . If you want to... Then... Notify your system Choose Options > MCID. administrator about a Your phone plays a tone and displays the message, "MCID successful." suspicious or harassing call Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 41
  • Cisco 7921G | Phone Guide - Page 50
    secure calls. Your phone can support these types of calls: • Authenticated call-The identities of all phones participating in the call have been verified. • Encrypted call-The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are
  • Cisco 7921G | Phone Guide - Page 51
    an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 52
    Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to
  • Cisco 7921G | Phone Guide - Page 53
    the headset to answer calls when the phone is in the desktop charger. Note The internal, single-direction microphone is located on the lower left side of the phone (two small holes). For best results, place the desktop charger in front of you when using the speakerphone. Cisco Unified Wireless IP
  • Cisco 7921G | Phone Guide - Page 54
    , even when not on a call. If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the icon is in the phone status line. Otherwise, calls ring normally and you must manually answer them. Keep the handset in the desktop charger cradle, so the speaker is
  • Cisco 7921G | Phone Guide - Page 55
    Phone Settings Using Phone Settings You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone
  • Cisco 7921G | Phone Guide - Page 56
    to your selection. 3. Press Save to make the change or Cancel. Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages. • To return to the Settings menu, press Back after saving the change or press main screen. to return to the Customizing Volume
  • Cisco 7921G | Phone Guide - Page 57
    (Settings) > Phone Settings > Sound Settings. 2. Select Ring Output. 3. Select one of the following: • Headset • Speaker (default setting) • Headset and Speaker The appears next to your selection. 4. Press Save to make the change or Cancel. Cisco Unified Wireless IP Phone 7921G for Cisco
  • Cisco 7921G | Phone Guide - Page 58
    (Settings) > Phone Settings > Display Settings. for service coverage 2. Select LED Coverage Indicator. 3. Select one of the following: • Enable (default setting) • Disable 4. Press Save to make the change or Cancel. Change the language on your phone screen 1. Log in to your User Options web
  • Cisco 7921G | Phone Guide - Page 59
    . 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Any Key Answer. 3. Select Disable. 4. Press Save to make the change or Cancel. Note Under the Any Key Answer option, Disabled displays. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 60
    . icon displays, 1. Press any key and the screen displays "Unlock keypad?" 2. Press Yes to unlock the keypad or No to keep the lock. 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Keypad Auto Lock. 3. Select Disable. 4. Press Save to make the change or Cancel. Note Under
  • Cisco 7921G | Phone Guide - Page 61
    wireless network configurations at locations that use different SSIDs or authentication types. Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings
  • Cisco 7921G | Phone Guide - Page 62
    you want to... Then... View your call logs 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls. Dial from a call log 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls. 3. Scroll to a phone number. Note To edit the displayed number
  • Cisco 7921G | Phone Guide - Page 63
    Dial or . Tips • Use the numbers on your keypad to enter characters on your phone screen. See Entering and Editing Text, page 11. • Use the Navigation button on your phone to move between input fields. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 55
  • Cisco 7921G | Phone Guide - Page 64
    CallManager Release 4.0 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.1 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
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    a new Fast Dial 1. Choose (Services)> Personal Address Book. code (not call using a 1. Search for a Fast Dial code. Fast Dial code 2. Scroll to the listing you want and press Select or . 3. Press Dial. 4. Choose OK to complete the action. Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 66
    Remove. 1. Choose vary). (Services) > Personal Address Book (exact name may 2. Choose Logout. Tips • Your system administrator can provide the user ID and PIN that you need characters on your phone screen. Use the Navigation button on your phone to move between input fields. 58 OL-10806-02
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    iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 59
  • Cisco 7921G | Phone Guide - Page 68
    Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services
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    (Services) > (Service Name). 2. Select the service that you want. Learn how to use phone services Refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 70
    select a phone device for Cisco Unified CallManager Release 5.0 or later User Options web pages. If you want to... Log in to your User Options web pages Select a device after logging in Configure user features Then do this... 1. Obtain a User Options URL, user ID, and default password from your
  • Cisco 7921G | Phone Guide - Page 71
    Line Settings on the Web, page 70 • Using Cisco WebDialer, page 71 Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial Numbers • Abbreviated Dialing • Fast Dials Cisco Unified Wireless IP Phone 7921G for Cisco Unified
  • Cisco 7921G | Phone Guide - Page 72
    or less. 5. Click Save Note If you have speed dials configured in your Line View, the speed-dial label appears next to the icon. Set up Abbreviated 1. Select the name for the Cisco 7921 device. Dialing 2. Click Speed Dials. 3. Enter a phone number as you would dial it and label for an
  • Cisco 7921G | Phone Guide - Page 73
    Web, page 65. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6. Click a phone number in the Search Results area. 7. Click Save. Cisco Unified Wireless IP Phone 7921G for Cisco
  • Cisco 7921G | Phone Guide - Page 74
    your existing Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions. 66 OL
  • Cisco 7921G | Phone Guide - Page 75
    a device. 2. Click Phone Services. 3. Click Find. 1. Search for services. 2. Select one or more entries. 3. Click Delete Selected. 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager
  • Cisco 7921G | Phone Guide - Page 76
    does not support double-byte character sets. 5. Click Save. 6. Click Reset to reset your phone (necessary to see the new label on your phone). Access a service on your Choose phone (Services) > (Service Name). Controlling User Settings on the Web User settings include your password, PIN, and
  • Cisco 7921G | Phone Guide - Page 77
    Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. • For more information about these services, ask your system administrator. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 78
    the name for the Cisco 7921 device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions
  • Cisco 7921G | Phone Guide - Page 79
    the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User Options web pages. Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature
  • Cisco 7921G | Phone Guide - Page 80
    are specified by host name. To display the host name on your phone, choose (Settings) > Network Profile > Network Configuration > Host Name. • Use Extension Mobility-If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile (if available
  • Cisco 7921G | Phone Guide - Page 81
    service. See Accessing Your User Options Web Pages, page 60. Want to use one directory Request a shared line. This allows you to number for several phones use one number for your desk phone and your wireless IP phone, for example. See Using a Shared Line, page 39. Cisco Unified Wireless IP Phone
  • Cisco 7921G | Phone Guide - Page 82
    AutoAnswer, page 46. Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility service. See Using Cisco Extension Mobility, page 44. Allow or prevent all phones with the same shared line to view
  • Cisco 7921G | Phone Guide - Page 83
    Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see
  • Cisco 7921G | Phone Guide - Page 84
    barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. • You cannot barge a call on another Cisco Unified Wireless IP Phone. You will be disconnected from a call that you have joined
  • Cisco 7921G | Phone Guide - Page 85
    PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
  • Cisco 7921G | Phone Guide - Page 86
    service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price
  • Cisco 7921G | Phone Guide - Page 87
    32 configuring from CallManager 5.0 web page 70 call history menu options 54 viewing and dialing from 54 call logs erasing 54 viewing and dialing from 54 call park 38 call pickup 37 call waiting 28 CallBack 27 call-handling, advanced 36 call-handling, basic 25 calls Cisco Unified Wireless IP Phone
  • Cisco 7921G | Phone Guide - Page 88
    Cisco Unified Wireless IP Phone accessories 12 buttons and keys 16 cleaning 24 connecting 6 description of 15 feature configuration for 24, 73 healthcare environments 5 online help for 21 power supply 4 powering on 10 80 registering 12 regulatory domains 5 safety and performance 2 troubleshooting
  • Cisco 7921G | Phone Guide - Page 89
    23 indicator light blink rates 16 blinks green 10 colors 16 in service 10 installing, Cisco Unified Wireless IP Phone 6 K keylock 22 keypad lock auto keylock feature 52 lock keypad 22 setting auto keylock 52 Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later
  • Cisco 7921G | Phone Guide - Page 90
    , locating 76 network profile locked 53 viewing 53 O online help, using 21 P PAB dialing from 27 using from web page 65 password changing EAP 53 network EAP 11 setting 11 password, changing on CallManager 5.0 or later User Options web page 68 Personal Address Book, see PAB phone handset mode 45 lock
  • Cisco 7921G | Phone Guide - Page 91
    2 secure calls 42 security levels of 42 making and receiving secure calls 42 verifying non-secure calls 42 select button description 17 using 21 selecting calls 23 services, subscribing to 67 shared lines Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and
  • Cisco 7921G | Phone Guide - Page 92
    62, 63 Fast Dials, configuring from web page 65 language (locale) settings 68 logging in 62 password, changing 68 Personal Directory, using from web page 64 PIN, changing 68 speed dial, configuring 63 subscribing to phone services with 67 V vibration mode icon 22 setting 22 voice message indicator
  • Cisco 7921G | Phone Guide - Page 93
    adjusting 47, 48 adjusting during call 46 preserving 46 volume button 18 volume button, using 22 W warnings 2 warranty description of terms 77 hardware 77 WebDialer 71 wireless network data, locating 76 Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 85
  • Cisco 7921G | Phone Guide - Page 94
    86 OL-10806-02
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    worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
CallManager 4.1, 4.2, 5.0 and Later
INCLUDING LICENSE AND WARRANTY