Cisco 7921G Phone Guide - Page 84

Symptom The softkey that you want to use does not appear Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge Cisco CallBack fails Explanation One or more of the following factors might apply: • You must press Options and scroll to reveal additional softkeys. • You must change the line state (for example, place a call or have a connected call). • Your phone is not configured to support the feature associated with that softkey. One or more of the following factors might apply: • You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. • You cannot barge a call on another Cisco Unified Wireless IP Phone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network or wireless Choose (Settings) > Device Information > Network or WLAN network configuration data and select the configuration item that you want to view. Access status data Choose (Settings) > Status and select the status item that you want to view. Access phone call and voice Choose quality information (Settings) > Status > Call Statistics. Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes 76 OL-10806-02