Cisco 7921G Phone Guide - Page 51
Prioritizing Critical Calls
UPC - 882658123108
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Advanced Call Handling Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Then... Want to choose a priority Contact your system administrator for a list of corresponding (precedence) level for an outgoing precedence numbers for calls. call Want to make a priority (precedence) call Enter the MLPP access number (provided by your system administrator) followed by the phone number. Hear a special ring (faster than You are receiving a priority (precedence) call. An MLPP icon on usual) or special call waiting tone your phone screen indicates the priority level of the call. Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority Call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Want to accept a higher-priority Answer the call as usual. If necessary, end an active call first. call Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through. Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 43