Cisco 7921G Phone Guide - Page 46

Storing and Retrieving Parked Calls, Logging Out of Hunt Groups

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• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press (Line View) to switch to the desired line, then choose Options and a Call PickUp softkey. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone in a conference room). You can park a call by using the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call. If you want to... Store an active call using Call Park Retrieve a parked call Then... 1. During a call, choose Options > Park. 2. Note the call park number that displays on your phone screen. 3. Press the . Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. If you want to... Then... Log out of hunt groups to temporarily Choose Options > HLog. Your phone screen displays, block hunt group calls "Logged out of Hunt Group." Log in to receive hunt group calls Choose Options > HLog. Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. 38 OL-10806-02

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38
OL-10806-02
•
Pressing
PickUp
and
GPickUp
connects you to the call that has been ringing for the longest time.
•
Pressing
OPickUp
connects you to the call in the pickup group with the highest priority.
•
If you have multiple lines and want to pick up the call on a non-primary line, first
press
(
Line View
) to switch to the desired line, then choose
Options
and a Call PickUp
softkey.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified CallManager system (for example, a phone in a conference room).
You can park a call by using the
Park
softkey to store the call. Your phone displays the call park
number where the system stored your call. You must record this number and then use the same number
to retrieve the call.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See
your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone. When you are away from your phone, you can prevent
hunt group calls from ringing your phone by logging out of hunt groups.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
If you want to...
Then...
Store an active call
using Call Park
1.
During a call, choose
Options > Park
.
2.
Note the call park number that displays on your phone screen.
3.
Press the
.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
If you want to...
Then...
Log out of hunt groups to temporarily
block hunt group calls
Choose
Options >
HLog
. Your phone screen displays,
“Logged out of Hunt Group.”
Log in to receive hunt group calls
Choose
Options > HLog
.