Epson ActionLaser User Manual - Page 171

Problem, Solution, authorized Epson Customer Care Center - drivers

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Problem The ON LINE message appears but nothing is printed (continued). The test prints do not print. The printer stops printing and the display reads CHANGE DRUM, TONER EMPTY, or PAPER EMPTY. Printing Problems Solution Your software may not be installed properly for your printer. Make sure the currently selected printer mode matches your program's printer driver. The printer must be set off line when running a test print. You may have installed an incompatible font cartridge. Try the test print again without the cartridge installed, or with a different cartridge. If the problem continues, service by an authorized Epson Customer Care Center is needed. Replace the component specified. See Chapter 4 for paper loading instructions. See Chapter 6 for toner and drum replacement instructions. Troubleshooting 7-15

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Printing Problems
Problem
Solution
The
ON
LINE
message
appears
but
nothing is printed
(continued).
The test prints do not
The printer must be set off line when
print.
running a test print.
The printer stops
printing and the
display reads
CHANGE DRUM,
TONER EMPTY,
or
PAPER EMPTY.
Your software may not be installed
properly for your printer. Make sure the
currently selected printer mode matches
your program’s printer driver.
You may have installed an incompatible
font cartridge. Try the test print again
without the cartridge installed, or with a
different cartridge.
If the problem continues, service by an
authorized Epson Customer Care Center
is needed.
Replace the component specified. See
Chapter 4 for paper loading instructions.
See Chapter 6 for toner and drum
replacement instructions.
Troubleshooting
7-15