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HP Officejet 4500 User Guide - Page 94

Solution 9: Replace the problem ink cartridge, Solution 10: Service the product

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Chapter 7 Solution 9: Replace the problem ink cartridge If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning and alignment did not help, replace the problem ink cartridge. For instructions, see Replace the ink cartridges. If the issue persists, continue to the next step. Solution 10: Service the product If you have completed all the steps listed above and are still experiencing a problem, the product might need servicing. To contact HP support, visit www.hp.com/support. If prompted, choose your country/ region, and then click Contact HP for information on calling for technical support. Clean the ink cartridge contacts Clean the ink cartridge contacts only if you get repeated messages on the display. Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to get messages to check the ink cartridges, clean the ink cartridge contacts. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the HP All-in-One. To clean the ink cartridge contacts 1. Turn on the device and open the ink cartridge door. The print carriage moves to the far right side of the device. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3. Lightly press down on the ink cartridge to release it, and then pull it toward you, out of the slot. 4. Inspect the ink cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6. Hold the ink cartridge by its sides. 90 Solve a problem

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the product control panel	16
Overview of buttons and lights	16
Change product settings	17
Select the mode	17
Change product settings	18
Types of messages	18
Status messages	18
Warning messages	18
Error messages	18
Critical error messages	19
Finding the device model number	19
Select print media	19
Recommended papers for printing and copying	19
Recommended papers for photo printing	20
Tips for selecting and using media	21
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	22
Load media	23
Maintain the device	25
Clean the scanner glass	25
Clean the exterior	26
Clean the automatic document feeder (ADF) (Some models only)	26
Turn off the device	28
Print	29
Print documents	29
Print documents (Windows)	29
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	30
Print brochures (Mac OS X)	31
Print on envelopes	31
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	32
Print a Web page	32
Print a Web page (Windows)	32
Print a Web page (Mac OS X)	33
Print photos	33
Print photos on photo paper (Windows)	33
Print photos on photo paper (Mac OS X)	34
Print on special and custom-sized paper	35
Print on special or custom-sized paper (Windows)	35
Print on special or custom-sized paper (Mac OS X)	36
Print borderless documents	36
Print borderless documents (Windows)	37
Print borderless documents (Mac OS X)	37
Scan	39
Scan an original	39
Scan an original from the product control panel	39
Edit a scanned document using optical character recognition (OCR) software	40
Copy	41
Copy documents	41
Change copy settings	41
Fax	43
Send a fax	43
Send a basic fax	43
Send a fax manually from a phone	44
Send a fax using monitor dialing	45
Send a fax from memory	46
Schedule a fax to send later	46
Send a fax to multiple recipients	47
Send a fax in Error Correction Mode	47
Receive a fax	48
Receive a fax manually	48
Set up backup fax	49
Reprint received faxes from memory	50
Poll to receive a fax	50
Forward faxes to another number	51
Set the paper size for received faxes	51
Set automatic reduction for incoming faxes	52
Block junk fax numbers	52
Add numbers to the junk fax list	53
Remove numbers from the junk fax list	53
Print a Junk Fax Report	53
Receive faxes to your computer (Fax to PC and Fax to Mac)	54
Fax to PC and Fax to Mac requirements	54
Activate Fax to PC and Fax to Mac	54
Modify Fax to PC or Fax to Mac settings	55
Turn off Fax to PC or Fax to Mac	55
Change fax settings	55
Configure the fax header	56
Set the answer mode (Auto answer)	56
Set the number of rings before answering	56
Change the answer ring pattern for distinctive ring	57
Set the fax error correction mode	57
Set the dial type	58
Set the redial options	58
Set the fax speed	58
Set the fax sound volume	59
Fax over Internet Protocol (FoIP)	59
Use reports	60
Print fax confirmation reports	60
Print fax error reports	61
Print and view the fax log	61
Clear the fax log	62
Print the details of the last fax transaction	62
Print a Caller ID History Report	63
Work with ink cartridges	64
Information about ink cartridges	64
Check the estimated ink levels	65
Handle the ink cartridges	66
Replace the ink cartridges	66
Store printing supplies	70
Advanced ink cartridge maintainance	70
Align the ink cartridges	70
Clean the ink cartridges	72
Solve a problem	74
HP support	74
Obtain electronic support	75
HP support by phone	75
Before you call	75
Phone support period	76
Telephone support numbers	76
After the phone support period	78
General troubleshooting tips and resources	78
Solve printing problems	79
The device shuts down unexpectedly	79
Error message appears on control-panel display	79
Alignment fails	79
The device is not responding (nothing prints)	79
Device takes a long time to print	80
Blank or partial page printed	80
Something on the page is missing or incorrect	81
Placement of the text or graphics is wrong	81
The device prints half a page, then ejects the paper	82
Poor print quality and unexpected printouts	82
Solution 1: Use genuine HP cartridges	82
Solution 2: Check the paper	82
Solution 3: Wait a short period of time (if possible)	83
Solution 4: Check the print settings	83
Step 1: Check the print quality settings	84
Step 2: Check the Print in Grayscale setting	84
Solution 5: Check estimated ink levels and replace low or empty ink cartridges	85
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects	85
Print Quality Diagnostic Report	86
Self-Test Report	91
Solution 7: Clean the ink cartridges	93
Solution 8: Align the ink cartridges	93
Solution 9: Replace the problem ink cartridge	94
Solution 10: Service the product	94
Clean the area around the ink nozzles	95
Solve paper-feed problems	96
Solve copy problems	98
No copy came out	98
Copies are blank	98
Documents are missing or faded	99
Size is reduced	99
Copy quality is poor	99
Copy defects are apparent	99
The device prints half a page, then ejects the paper	100
Paper mismatch	100
Solve scan problems	100
Scanner did nothing	101
Scan takes too long	101
Part of the document did not scan or text is missing	102
Text cannot be edited	102
Error messages appear	103
Scanned image quality is poor	103
Scan defects are apparent	104
Solve fax problems	104
The fax test failed	105
Solve wired (Ethernet) network problems (some models only)	117
General network troubleshooting	117
Network port created does not match device IP address (Windows)	117
Solve wireless problems (some models only)	118
Basic wireless troubleshooting	118
Advanced wireless troubleshooting	118
Step 1: Make sure your computer is connected to your network	119
Step 2: Make sure that the HP device is connected to your network	120
Step 3: Check to see if the firewall software is blocking communication	121
Step 4: Make sure the HP device is online and ready	121
Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window ...	122
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	122
Add hardware addresses to a wireless access point (WAP)	123
Configure your firewall to work with HP devices	123
Solve device management problems	125
Embedded Web server cannot be opened	125
The EWS is only available in English	126
Troubleshoot installation issues	126
Hardware installation suggestions	126
Software installation suggestions	127
Understand the Printer Status Report and Self-Test Report	128
Understand the network configuration page (some models only)	130
Clear jams	131
Clear paper jams	131
Avoid paper jams	132
Technical information	134
Warranty information	134
Hewlett-Packard limited warranty statement	135
Ink cartridge warranty information	136
Device specifications	137
Physical specifications	137
Product features and capacities	137
Processor and memory specifications	137
System requirements	138
Network protocol specifications (Some models only)	138
Embedded Web server specifications (some models only)	139
Media specifications	139
Understand supported sizes	139
Understand supported media types and weights	141
Set minimum margins	142
Guidelines for two-sided (duplex) printing	143
Print resolution	143
Print specifications	143
Copy specifications	143
Fax specifications	144
Scan specifications	145
Operating environment	145
Electrical requirements	145
Acoustic emission specification	145
Regulatory information	146
FCC statement	147
Notice to users in Korea	147
VCCI (Class B) compliance statement for users in Japan	147
Notice to users in Japan about the power cord	148
Noise emission statement for Germany	148
LED indicator statement	148
Notice to users of the U.S. telephone network: FCC requirements	149
Notice to users of the Canadian telephone network	150
Notice to users in the European Economic Area	151
Notice to users of the German telephone network	151
Australia wired fax statement	151
Regulatory information for wireless products	151
Exposure to radio frequency radiation	152
Notice to users in Brazil	152
Notice to users in Canada	152
Notice to users in Taiwan	152
European Union regulatory notice	153
Regulatory model number	153
Declaration of conformity	154
Environmental product stewardship program	156
Paper use	156
Plastics	156
Material safety data sheets	156
Recycling program	156
HP inkjet supplies recycling program	156
Disposal of waste equipment by users in private households in the European Union	157
Power consumption	158
Chemical Substances	158
RoHS notices (China only)	158
Third-party licenses	159
HP Officejet 4500 Desktop	160
HP Officejet 4500	163
HP Officejet 4500 Wireless	170
HP supplies and accessories	177
Order printing supplies online	177
Supplies	177
Supported ink cartridges	177
HP media	178
Additional fax setup	179
Set up faxing (parallel phone systems)	179
Choose the correct fax setup for your home or office	180
Case A: Separate fax line (no voice calls received)	182
Case B: Set up the device with DSL	183
Case C: Set up the device with a PBX phone system or an ISDN line	184
Case D: Fax with a distinctive ring service on the same line	184
Case E: Shared voice/fax line	185
Case F: Shared voice/fax line with voice mail	186
Case G: Fax line shared with computer modem (no voice calls received)	187
Set up the device with a computer dial-up modem	188
Set up the device with a computer DSL/ADSL modem	189
Case H: Shared voice/fax line with computer modem	190
Shared voice/fax with computer dial-up modem	190
Shared voice/fax with computer DSL/ADSL modem	192
Case I: Shared voice/fax line with answering machine	193
Case J: Shared voice/fax line with computer modem and answering machine	194
Shared voice/fax line with computer dial-up modem and answering machine	195
Shared voice/fax line with computer DSL/ADSL modem and answering machine	197
Case K: Shared voice/fax line with computer dial-up modem and voice mail	198
Serial-type fax setup	200
Test fax setup	201
Network setup (some models only)	202
Change basic network settings	202
View and print network settings	202
Turn the wireless radio on and off (some models only)	202
Change advanced network settings	202
Set link speed	203
To View IP settings	203
To Change IP settings	203
Set up the device for wireless communication (some models only)	204
Understand 802.11 wireless network settings	204
To set up wireless communication using the device control panel with wireless setup wizard	205
To set up wireless communication using the installer (Windows)	206
To set up wireless communication using the installer (Mac OS X)	206
Connect the device using an ad hoc wireless network connection	206
To turn off wireless communication	207
To print a wireless test page	207
Reset wireless settings	207
Change the connection method	207
Guidelines for ensuring wireless network security	208
To add hardware addresses to a WAP	208
Other guidelines	208
Guidelines for reducing interference on a wireless network	208
Uninstall and reinstall the software	208
Device management tools	211
Toolbox (Windows)	211
Use the HP Solution Center (Windows)	211
HP Utility (Mac OS X)	211
Embedded Web server (some models only)	212
Errors (Windows)	214
Fax Memory Full	214
Device Disconnected	214
Ink Alert	214
Cartridge Problem	215
Solution 1: Install the ink cartridges correctly	215
Solution 2: Turn the product off and on	217
Solution 3: Clean the electrical contacts	217
Solution 4: Replace the ink cartridge	217
Paper Mismatch	217
The cartridge cradle cannot move	217
Paper Jam	217
Paper Jam	217
The printer is out of paper	218
Printer Offline	218
Printer Paused	218
Document failed to print	218
General printer error	218
Align cartridge	219

Match case Limit results 1 per page

Solution 9: Replace the problem ink cartridge

If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning

and alignment did not help, replace the problem ink cartridge. For instructions, see

Replace the ink cartridges

If the issue

persists

, continue to the next step.

Solution 10: Service the product

If you have completed all the steps listed above and are still experiencing a problem, the

product might need servicing.

To contact HP support, visit

www.hp.com/support

. If prompted, choose your country/

region, and then click

Contact HP

for information on calling for technical support.

Clean the ink cartridge contacts

Clean the ink cartridge contacts only if you get repeated messages on the display.

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing

is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to

get messages to check the ink cartridges, clean the ink cartridge contacts.

Make sure you have the following materials available:

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP:

Coffee filters are lint-free and work well for cleaning ink cartridges.

•

Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the ink cartridges).

CAUTION:

not

use platen cleaners or alcohol to clean the ink cartridge

contacts. These can damage the ink cartridge or the HP All-in-One.

To clean the ink cartridge contacts

Turn on the device and open the ink cartridge door.

The print carriage moves to the far right side of the device.

Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the device.

NOTE:

Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

Lightly press down on the ink cartridge to release it, and then pull it toward you, out

of the slot.

Inspect the ink cartridge contacts for ink and debris buildup.

Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

Hold the ink cartridge by its sides.

Chapter 7

Solve a problem