Lexmark MX6500e User's Guide - Page 327

Troubleshooting 327 Large jobs do not collate Action Yes No Step 1 The problem is solved. a From the Finishing menu on the scanner control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. The problem is solved. Go to step 3. Did the job print and collate correctly? Step 3 The problem is solved. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Contact customer support. Did the job print and collate correctly? Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. Go to step 2. a Check if the print options for the PDF output are set to embed all fonts. For more information, see the documentation that came with Adobe Acrobat. b Generate a new PDF file, and then resend the print job. Do the files print? Step 2 a Open the document you want to print in Adobe Acrobat. b Click File > Print > Advanced > Print As Image > OK > OK. The problem is solved. Contact customer support. Do the files print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.