Lexmark MX6500e User's Guide - Page 362
Poor scanned image quality, Step 1
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Troubleshooting 362 Poor scanned image quality Action Step 1 Check if an error message appears on the scanner display. Yes Clear the error message. No Go to step 2. Is there an error message on the scanner display? Step 2 Check the quality of the original document. Go to step 3. Is the quality of the original document satisfactory? Step 3 Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Go to step 4. Increase the scan resolution settings for a higher‑quality output. See "Cleaning the scanner glass" on page 248. Is the scanner glass clean? Step 4 Go to step 5. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Place the document or photo facedown on the scanner glass in the upper left corner. Is the document or photo loaded correctly? Step 5 Send a print job, and then check for print quality problems. • From the General Settings menu, adjust the Eco‑Mode settings. • From the Copy menu, adjust the toner darkness. • When the print becomes faded, replace the toner cartridge. Go to step 6. See "Print quality problems" on page 331. Is the print quality satisfactory? Step 6 Increase the scan resolution settings for a higher‑quality output. The problem is solved. Go to step 7. Did the increased resolution produce a higher‑quality output? Step 7 Check the scan settings. Contact customer support. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned. Are the Content Type and Content Source settings correct for the document being scanned? Change the Content Type and Content Source settings to match the document being scanned.
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