Lexmark MX6500e User's Guide - Page 360

Troubleshooting 360 Action Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. b Click Settings > Fax Settings > Analog Fax Setup. c In the Max Speed menu, click one of the following: • 2400 • 4800 • 9600 • 14400 • 33600 d Click Submit, and then resend the fax. Yes No The problem is solved. Go to step 3. Is the fax print quality satisfactory? Step 3 The problem is solved. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Contact customer support. Is the fax print quality satisfactory? Solving scanner problems • "Cannot scan from a computer" on page 361 • "Partial document or photo scans" on page 361 • "Poor scanned image quality" on page 362 • "Scan job was not successful" on page 363 • "Scanner unit does not close" on page 364 • "Scanning takes too long or freezes the computer" on page 364 • "The scanner does not respond" on page 364