Lexmark MX6500e User's Guide - Page 356

Troubleshooting 356 Action Yes Step 6 Go to step 7. Check if the printer is connected to an analog phone service or the correct digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an Rinterface port, contact your ISDN provider. • If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine. No Connect the printer to an analog phone service or the correct digital connector. Is the printer connected to an analog phone service or the correct digital connector? Step 7 Check for a dial tone. Did you hear a dial tone? Go to step 8. • Try calling the fax number to make sure that it is working properly. • If the telephone line is being used by another device, then wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone. Step 8 The problem is solved. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Go to step 9. Can you send or receive a fax? Step 9 The problem is solved. a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting. b Try sending or receiving a fax. Go to step 10. Can you send or receive a fax?