Lexmark X342N Service Manual - Page 59

Scan quality service checks, Image unclear, Irregular movement, No image - driver windows 7

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7003-XXX Scan quality service checks Image unclear Problem Scanner not properly calibrated Dirt on flatbed glass or calibration reference plate Black page Lamp too dark Scanner not properly registered Scanner not performing multipage scans 75 dpi images shift to left when scanning to the network. Action Perform scanner calibration. Go to "" on page 3-8. Clean glass with isopropyl alcohol. If the MFP can print normal pages from the host PC see "CCD service check" on page 2-20. Perform CCD service check. See "CCD service check" on page 2-20. Perform scanner registration in diagnostics. Go to "Scanner Registration" on page 3-7. The WIA driver cannot multipage scan by default. Set the driver for multipage, or use a TWAIN driver. Download EC1 network daughtercard update. Irregular movement Problem Flatbed motor failure Loose belt Scanner Freezes (No message) Home position sensor failure Skewed images from the ADF Action Perform CCD service check. See "CCD service check" on page 2-20. Visually inspect the belt. If the belt is worn or loose, replace the scanner base assembly. Is the user using TWAIN and WIA (Microsoft Windows) scan drivers simultaneously. These drivers cannot be used at the same time. See "CCD service check" on page 2-20. If there is skew on the last 3 or 4 inches of an image, ensure the flatebed cover is properly closed. No image Problem Flatbed cover open Flatbed motor failure Scanner produces blank pages Paper in ADF does not feed Unable to scan to PC Action Close the flatbed cover. See "CCD service check" on page 2-20. Replace the controller card. Go to "ADF service check" on page 2-19. Check to see if the PC and MFP are connected on the network. Go to "Network card service check" on page 2-26. Diagnostic information 2-37

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Diagnostic information
2-37
7003-XXX
Scan quality service checks
Image unclear
Irregular movement
No image
Problem
Action
Scanner not properly calibrated
Perform scanner calibration. Go to
“” on page 3-8
.
Dirt on flatbed glass or calibration
reference plate
Clean glass with isopropyl alcohol.
Black page
If the MFP can print normal pages from the host PC see
“CCD
service check” on page 2-20
.
Lamp too dark
Perform CCD service check. See
“CCD service check” on
page 2-20
.
Scanner not properly registered
Perform scanner registration in diagnostics. Go to
“Scanner
Registration” on page 3-7
.
Scanner not performing multipage
scans
The WIA driver cannot multipage scan by default. Set the driver
for multipage, or use a TWAIN driver.
75 dpi images shift to left when
scanning to the network.
Download EC1 network daughtercard update.
Problem
Action
Flatbed motor failure
Perform CCD service check. See
“CCD service check” on
page 2-20
.
Loose belt
Visually inspect the belt. If the belt is worn or loose, replace the
scanner base assembly.
Scanner Freezes (No message)
Is the user using TWAIN and WIA (Microsoft Windows) scan
drivers simultaneously. These drivers cannot be used at the same
time.
Home position sensor failure
See
“CCD service check” on page 2-20
.
Skewed images from the ADF
If there is skew on the last 3 or 4 inches of an image, ensure the
flatebed cover is properly closed.
Problem
Action
Flatbed cover open
Close the flatbed cover.
Flatbed motor failure
See
“CCD service check” on page 2-20
.
Scanner produces blank pages
Replace the controller card.
Paper in ADF does not feed
Go to
“ADF service check” on page 2-19
.
Unable to scan to PC
Check to see if the PC and MFP are connected on the network.
Go to
“Network card service check” on page 2-26
.